Workflow technology is constantly evolving.
Here are some details on the latest enhancements that vendors have added to their offerings.
Debbie Sheppard, Ateb We've added pseudoephedrine tracking to our
SignatureLine product and a new drive-thru and home delivery module for
electronic signature collection away from the pharmacy countertop.
Walsh-Birdseye, Cerner Etreby We've added additional virtual work bins
or queues, such as "file only" and "pre-authorized refills." There are
customization options that let users determine when the system signals
their robotic dispensing to fill scripts, per their pharmacy's
preferences. The quality assurance process has also been enhanced with
exclusive features that add greater safety, control, and efficiency to
the pharmacy operations.
Steven Hess, HBS (an SXC Company) We've
added detailed production reporting and generic product identifier
(GPI) code match-acceptance.
Larry Stephenson, HCC Our latest
enhancements are integrated, sophisticated bin-management reporting to
better enable cashiers and clerks to locate prescription orders in busy
pharmacies. Another enhancement matches up the transactional
information with the video stream from our EZ-Vue DVR application so
that video footage can be linked to each part of the dispensing
process, including the POS transaction with the patient. We've also
added enhanced imaging, so that captured prescription images may be
enlarged on the screen, and a single operator mode that allows bar-code
verification of the prescription and visual review of the original
Mary Reno, Innovation Associates We've
expanded our capabilities in document handling to scan both sides of
documents at the same time. We also added features for managing the
scanning, storage, and retrieval of virtually any document type,
including prescriptions, insurance information, and identification
documents. We have introduced interfaces to a totally new counting
device called the Eyecon, improved the integration with our ROBOTx
systems, and added new features to centrally manage piece weights for
scales. We have improved support for tracking 340b prescriptions. There
are also new features that improve visibility of problem prescriptions
and a new communications module for tracking interactions with patients
and providers when these problems are addressed. There is also new
support for tracking and handling groups of prescriptions, and
interfaces to point-of-sale and shipping systems.
Foster, Integra Version 4.0 DocuTrack now offers enhanced triage and
workflow routing. For example, pharmacies can pre-prioritize incoming
orders based on facility, date and time and day of week. Exception
workflows like clarifications can be automatically initiated from
returned responses coming from payers, doctors and/or the long-term
care facilities. We've enhanced prioritization to include date, time,
and source-based routing, and we've added both static barcodes to
pre-identify and correctly route forms with support from vendors such
as MedPass, as well as dynamic barcodes to tag outgoing documents and
automatically route them into a workflow on reentry to the system.
Hume, KeyCentrix One recent addition is our prescription verification
stage, which allows technicians to enter new prescriptions that aren't
sent out for adjudication. Instead, they go into a special queue, where
a pharmacist can verify that the prescription was entered correctly
before it is sent to insurance and a label printed. This catches data
entry errors at the beginning of the process instead of at the end. It
is designed to lower switching, label, and labor costs.
Michalski, McKesson Pharmacy Systems Our Pharmacy Navigator workflow is
new, which is integrated with Pharmaserv to bring key metrics together
into a single dashboard. EnterpriseRx, our newest product has fully
integrated workflow functionality, including a centralized database for
central fill, workload balancing, and advanced reporting capabilities.
The system is flexible enough to provide workflow options between
stores, so that a smaller pharmacy can still operate as a one-person
Ketan Mehta, Micro Merchant Systems We've added
prescription verification to verify the prescription images versus the
data entered, as well as drug-pick verification via NDC number, which
ensures that the right drug is dispensed and billed to insurance. Also
new is the ability to tag the prescription with multiple notes that can
be defined by the pharmacist dynamically.
Dick Bradley, QS/1 We've improved images and imprints and prescription confirmation.
Schoettmer, RNA Health Information Systems RNA eManifest is a new
electronic delivery manifest that eliminates the need for paper
manifests for long-term care facilities by capturing electronic
signatures and providing detailed delivery information. The RNA
TrackPoint Dashboard bar-graph display summarizes the workflow process
by identifying backlogs and allows allocation of personnel and
resources where they are needed.
Steve Wubker, Rx30 We've added
pill images, hard-copy scanning, and pharmacist check-off and review
using graphic verification tools and double-checking functions.
Coughlin, ScriptPro The SP Mobile Checkpoint is new, which manages
will-call bins to ensure each bag gets placed in the correct location.
It also captures signatures, relationships, and drop locations for
drive-thru and remote dispensing.
Tim Hutchinson, SoftWriters FrameworkLTC now includes real-time, graphical feedback on the number of prescriptions in each phase of the pharmacy's workflow.
This screen can be viewed on a user's workstation or projected so that the entire pharmacy can see how they are performing.
Reynolds, Speed Script We recently added prescription scanning at the
data-entry station and wireless signature capture. We combined the
convenience of our "refill queue" with the new workflow software so
that the status of any prescription can be seen from one screen in the
software. Also new are wireless signature capture, improved fill-queue
entry and fill-status tracking. The due date/time, prescription number
and fill number, patient name, drug name, doctor name, and workflow
status can be displayed for each prescription you fill. We have various
options to restrict the view-and-sort options, including categories
such as "working on," "all filled," "rejected," "reversed," "NDC
checked," "verified," "ready," "on delivery," "mailed," "picked up,"
"received," "custom," or "queued." We've also made improvements to
allow sorting prescriptions by entering a single prescription number,
jumping to a specific prescription number quickly, selecting all of the
prescriptions on the screen to edit, editing the workflow information,
or editing the status, pickup method and time, and notes.