In this interview with ComputerTalk's Will Lockwood, DAA VP for business development Abrar Kazmi talks about the company's new OnClickTech Support offering, which offers remote PC support. This is a joint venture with Team 9 Global Serivces, and is something a little different for DAA. Kazmi explains the service's origins and what DAA users can expect.
This new remote PC diagnostics and repair service is something
a little different for DAA. Tell us about how you developed the idea.
Kazmi: It is true that today our core business is pharmacy management
systems. However in 1975, DAA was established as a consulting company
providing computer system design and analysis to a number of clients in
the private as well as in the public sector, within the U.S. and
overseas. With this kind of a track record, the introduction of a new
service is only natural.
This service sounds like it developed out of some very current
trends, such as the globalized work force and the global technology
infrastructure. How did you decide now was the time for it?
Kazmi: Yes, the current global trends as well as today's technology
have played a vital role in our decision to introduce this service now.
More importantly, we have always taken pride in being a leader in the
industry. We were among the first in the industry to come up with fully
Windows-based pharmacy management software and sure enough, we are
taking the lead yet again in offering this valuable service to the
industry. I recall a famous Chrysler advertisement in which their then
chairman Lee Iacoca said, "In this industry, you lead, follow or get
out of the way." What was true for the auto industry then is probably
truer for the computer industry, today.
CT: Is this only for DAA customers and what operating systems are covered?
Kazmi: For our pharmacy system customers, we view this as a vertical
integration. So we certainly hope that our current customers will take
advantage of this new offering, which will improve the already high
level of support we provide. However, this service is intended for all
individual PC users, including home offices, and any small business.
Presently, this service is being offered for all Windows operating
systems. Shortly, we'll be offering this service for Macintosh as well.
CT: What about security? How is this addressed, particularly for our
readers, who are going to be concerned about their customers' personal
health information (PHI)?
Kazmi: Security is extremely important to us especially when it comes
to PHI. Our remote desktop software employs end-to-end 256 bit SSL
encryption - the same security levels used and trusted by major banking
institutions to protect your financial data. A key part of our security
model is that we require the presence of a person at both the share and
access computers in order to conduct a screen-sharing session. A share
computer, which is the customer's computer, cannot be controlled with
our remote software unless the share computer accepts the connection.
Also, we have developed a state-of-art screen capture recording system,
which will record our technician's activity on the customer's computer
and store the file on our server for up to 48 hours. This can be made
available to the customer upon request. Even with all these safeguards,
we recognize the importance of data security and feel that launching
this service in the industry where we have been known for a number of
years will help us earn people's trust and business.
CT: And this service is ready to go for the Windows operating systems,
right? How should interested readers get more information?
Kazmi: Yes, it is available now for Windows users. Interested readers
can obtain detailed information about our services and products from
our Web site www.onclicktechsupport.com
or by calling us toll free at