|Phil Beck, R.Ph., Sales Leader, Cerner
||More and creative ways to stay in touch wiht their
client/patient base in order to increas the percentage of Rxs picked up from
||Another big point is integration with health system
EMR solutions as pharmacies see this as another avenue to increase patient
|Mark Lyle, SVP, Pharmacy Services, Emdeon
||Our customers AND prospective users look to us to
provide solutions that improve their profitability, accuracy and efficiency.
Customers expect our services to provide technology that automates and
simplifies their daily business demands. We monitor changes in the industry
and listen to our pharmacies’ pain points to make the necessary enhancements
or modifications to our offerings as well as develop new solutions.
|Greg Phillips, President & CEO,
||Pseudoephedrine state registry databases to prevent
consumers from purchasing over the limit from unaffiliated pharmacies.
|Prospective users are asking for additional
interfaces to Pharmacy Management Systems.
|Clarence Lea, R.Ph., VP, Marketing &
Industry Relations, FDS
||Reconciliation services, custom reporting, advanced
claims reviews/edits, patient education tools.
||Reconciliation services, robust reporting, revenue
management tools, DME billing to third party payors, patient education tools.
|Steven Hess, CEO, HBS
||Security functionality to comply with requirements,
hard stops within the application for more control, more refill options
||Real-time replication, central refill options, ease
of use for prescription processing.
|Larry Stephenson, Vice President, Sales,
||Many of our current customers are adding our EZ-Flow
workflow system and Internet Refill components. We have also responded to the tremendous interest in
Prescription Imaging, even for pharmacies that do not elect to implement a
||Inventory Control has been a key concern of nearly
every prospect that we work with.
Some also have more complex inventory needs for managing 340B and
multiple wholesaler accounts. We find that employee accountability has become
an area that more of our retailers are paying attention to. Strict user access and fingerprint
identification has been a key issue for many. We also find that today's prospect expects more than the
old standard of fill, bill, and print.
Efficient workflow management has been a key to our new sales. Our customers want to operate safer
pharmacies, but they want to use the current staff level with consistently
fast patient service.
|Doyle Jensen, EVP, Innovation
||Many current and prospective users are asking for
• Avoid printing paperwork until it is required.
• Print vial labels when they are needed
• Print patient information monographs when needed.
• Better track C-IIs and automatic creation of audit forms.
• Track patient counseling interactions.
• Use central server capabilities in campus settings.
|Kevin P. Welch, CEO, Integra
||Our DeliveryTrack customers are asking for more
accounting/billing features, plus more sophisticated routing and delivery
|Rex Bloom, Applications Director, Kalos
||• Workflow enhancements.
• Interfaces to EMR systems.
• Interface Monitoring.
|Christopher Thomsen, Vice President,
Business Development, Kirby Lester
||The dispensing area of a pharmacy is frequently a
small, crowded space. Customers tell us that they need smaller, not
bigger. That led to our 2009
launch of our KL60, the most compact robot ever designed. The term 'small and
compact' is a driving force behind Kirby Lester’s product design.
||Pharmacy owners seem to need affordability more than
anything. It comes up in every conversation. They are highly aware of their
available credit and spending limits, and they are not overextending.
Therefore, they are asking Kirby Lester for affordable options to improve
their dispensing, and we are uniquely positioned to help them. We have a full line of automation,
from very inexpensive counting devices to verification systems that include
free workflow software, to the industry's most value-packed robotic
dispenser. We offer a variety of incentives, but most important, we offer
great technology at a price that's much lower than other competing
|Randall Murphy, VP & Cofounder,
||Security features are the main request such that
they can provide better controls and operation procedures with DOSIS.
|Brenton Burns, SVP, Strategy, Product
Management, Marketing, & Business Development, McKesson Pharmacy Systems
||Current Users want things that help improve business
processes and open up doors to new revenue opportunities. Examples we hear include:
• System integration between the pharmacy and a wide range of applications
(long-term care, hospital, clinic etc.).
• Advanced reporting (including performance metrics).
• Mail order.
• Central fill/central processing.
• Provide more compliance and auditing
controls, including special logic to prevent common errors on Rxs.
• Provide more streamlining of various pharmacy tasks .
• Improved Inventory management (including 340B support).
Support for more clinical services (vaccines,
|Prospective Users have similar needs to current
users. Additonally we hear the
Integrated Workflow with Load Balancing in order to reduce labor costs
increase operational efficencies.
Software-as-a-service in order to
reduce system admin costs.
Integrated patient safety features.
• Reporting flexbility.
Interfacing capability (POS, IVR, Automation etc).
|Tom Rhoads, CEO, Parata Systems
||Our customers today are acutely focused on speed and
productivity – safety and accuracy are givens at this point. For Max, the
features that resonate most strongly are those that reduce their upkeep time
and help them maximize their productivity, including our vial dump (rather
than hand-fed system), once-daily upkeep processes and high output capacity
that keeps our system running without intervention.
||With PACMED, our pharmacy customers serving
long-term care are similarly focused on improving the productivity of their
operations, helping them automate the process to reduce labor and expand
their ability to handle more beds. With short-cycle dispensing looming on the
horizon, we believe PACMED will have an increasingly valuable role to play in
helping pharmacies meet the requirements of that new CMS rule.
|Jeff Ferris, CEO, PDX
Solutions that keep them competitive with/ahead of
national, big box pharmacies.
Programs that create new revenue streams.
Integrated Web services.
Ability to host EPS.
Increased inventory forecasting and inventory control.
Robust prescription filling/workflow system.
Integrated manufacturer programs.
Centralized patient database.
Integrated Web services.
Fully integrated e-scripts.
|Michael Ziegler, Industry Analyst Manager,
||Text messaging capabilities, incrased efficiencies
in the workflow processing, customizable reports, pricing strategies,
Document Imaging beyond prescriptions, and better Will Call management.
|Tom Weiss, Product Manager, Rescot Systems
||Interface capability to Nursing home systems
||Interface capability to Nursing home systems
|Brad Jones, President & CEO, Retail
||continuing to ask for stronger more detailed two-way
interfaces with the pharmacy management systems to improve efficiency and
||Prospective users are more interested in inventory
control but they are also concerned about the quality of the two-way
interface and our ability to improve the overall efficiency of their
|Duke Yetter, President & CEO, RNA
|David Belinski, CFO, RX Net Services
||Our solutions are addressing well-known,
industry-wide, and expensive issues surrounding problematic Rx inventory.
|Heath Reynolds, Director, Business
Development, Speed Script
||Autofill features. (automatic adjudication of
prescriptions that come in from IVR systems, which are automatically sent to
the insurance, then filled by robotics - during business hours and when the
store is closed)
||Eprescribing, signature capture, compounding
features, how simple and fast is it to fill scripts on the system, workflow,
inventory control, thermal printing
|Steve Wubker, President, Transaction Data
||EHR interface has been big. Also workflow/prioritization, POS,