This year’s analysis of our annual chain survey pulls together responses from 17 chains representing over 7,300 locations. Get a look into the dynamic world of chain pharmacy as we check on the state of technology, from pharmacy systems to POS, IVR, and automation; find out where the chains are with specialty pharmacy; hear what they are doing to connect with patients via messaging and apps to achieve clinical goals; and more.
It is incredibly valuable to build a loyal base of customers who return to shop with you again and again. Rewards programs are a great way to do this, which is clear from their widespread use in retail. And you too can implement a sophisticated customer loyalty program for your pharmacy by using tools that are already available in many point-of-sale systems. Find out what you could be doing to reward your customers and build loyalty, whether you are just getting started or are an old hand looking to add functionality and implement new features.
Whatever a pharmacy’s focus — retail, LTC, or specialty — workflow can play a major role in moving prescriptions through the dispensing process efficiently and managing patients better. From staff specialization to automating administrative tasks and the built-in tracking and safety measures, pharmacies are using workflow to save time and money, improve service, and create a technology foundation to support their strategic objectives.
ComputerTalk’s annual survey of the technology vendors shows that there’s a great deal being done by these companies to address trends for the coming year. Find out how the vendors see the trends developing, what new products are coming out, where they see pharmacy technology in a few years’ time, and more.
Long-term care pharmacy can present quite a puzzle to pharmacies looking for success. It’s a complex field that makes stringent demands on clinical and operational resources. But there are many pharmacies out there that are showing that with the right combination of smarts and technology, there continue to be new ways to streamline operations, lower costs, and create innovative service models.
Eighteen chains, representing close to 10,500 locations, provided input for this year’s chain market report. The responses give a quick look at where these chains are in their software and hardware deployment and the current state of clinical services; mobile and social technology; adherence programs; and current regulatory and operational challenges. We also found out what the chains’ top deployed technologies are and what their priorities are for the immediate future.
Pharmacy stands in the middle of a stream of data. It can be a steady stream or a torrent, but clinical, billing, wholesaler, and retail transaction data, and more, is constantly flowing into and out of a variety of technology systems. Channeled, stored, and used correctly, all this data can be a powerful way to improve operational and clinical performance.