2013 QS/1 
Customer Conference 

QS/1’s annual Customer Conference, held in Asheville, N.C., once again featured three days of speakers, updates on system enhancements, and plenty of time in the technology expo, as well as a tour of the Vanderbilt’s Biltmore Estate. Highlights of the program included an update on the impact of the Affordable Care Act and HIPAA on pharmacy, how to give your pharmacy a financial physical; a look at the social media trends that affect pharmacy; and surviving pharmacy audits. QS/1 staff gave updates on the enhancements to the variety of services offered by the company, including POS, IVR, Web services, and multisite management. Breakout sessions were held for SystemOne and PrimeCare customers. In the technology expo, customers kept QS/1 staff busy with detailed questions, and there was plenty of networking as pharmacists learned what works in different pharmacy environments. Thirty vendor partners were on hand to give more information about services available, including the new e-prescribing for controlled substances from Surescripts through NRx, and CardFinder from Emdeon. Next year’s conference is May 14–17 in Nashville, Tenn.

For a slide show of attendees, click on any of the thumbnails below.

A new partner, Synergy Medical, displayed its robotic solution for 
multidose filling. Above, right, is President Jean Boutin, showing the system to John Beckman, Beckman’s Greene Street Pharmacy.Representing Global Payments, a regular in the QS/1 technology expo, was Susan Gresham, shown here with Amber Wry, center, and Connie Vo, of Streu’s Pharmacy.Vendor partners were busy after QS/1 customers learned about the interfaces offered during the speaker program. Above, Net-Rx’s Paul Butler, right, speaks with Roger Renner, Roger’s Family Pharmacy.
Bill Fust, of VFI, talks about the company’s statement-processing services with Steve Maruschak, Rx Advantage, Inc., center, and Alecia Brooker.The expo gives customers and QS/1 staff an informal place to connect. Above, from left, are QS/1’s Sharon Goettler; Lazelle Marks, of Medical Center Pharmacy; QS/1’s Joey Parris; and Greg Marks, also of Medical Center Pharmacy.Regular Integra customers Kendra Cairns, left, and Shana Key, Senior Care Pharmacy, with Integra’s Jim McDonald.
John Olson, left, of Oneida Health Center, stopped to learn more about the DOSIS product from Manchac from Brad Mackett.PrimeCare customers had their own sessions and workstations in the expo. Here, Jim Hancock answers questions from Kathy Toth, center, Curtis Pharmacy LTC Service.Health Spectrum Pharmacy Services’ Matt Yost and Tim Lockard value the face-to-face time with QS/1 staff during the conference.
At the reception after Friday’s session are from left, Dave Crawford, Firelands Medical Center, Julie Hodgeman, Beaver Dam Community Hospital, right, and guest Bryce Hodgeman. This was Julie’s first conference, and she said she was energized to go back toAlways popular at the conference are the tutorials in the technology expo. Here QS/1’s Beth Smith runs through NRx features with, from left, Brian Dillner, Julie Schoen, and Heather Johnson from S&S Drug, Inc.New QS/1 customer, left, Patty Elsner, Purdue University, with Daun Jackson of the University of Michigan.
Chris Thurmand, Village Drug Shop of Athens with Niyati Parikh, Northside Hospital Outpatient Pharmacy.Tad Adams, center, of Zebulon Drug, Zebulon, N.C., reviewed talks with QS/1’s Danny Steadman, left, and Michael Ziegler, right.POS is always a busy area in the expo. Here QS/1’s POS market analyst Charles Garner answers questions from Eland Yu, right, of Nems Pharmacy.
HealthCare Services Supervisor Mike Ianitello, left, talks with John Leffler, Southcoast Pharmacy. This was Leffler’s first meeting, and he was there to learn about streamlining efficiencies with NRx.Learning more about NRx are, center from left, Renee Copley and Terri Doss of Man Pharmacy. At far left is QS/1’s Mandi Biershenk.Catching up during a break are Carolinas Healthcare’s Sherri Huneycutt, left, and QS/1 President Tammy Devine.
Integral Solutions introduced a label that offers more space and the option of printing a barcode or QR code. Here, Angela HIll of Integral, right, shows the label to Village Pharmacy’s Deborah Kimball, left, and Joann Dipillo., left, and QS/1 President TRegular attendees pause for a moment in the expo. Michael Saur, left, of Williams Apothecary, and Gene Hunt, Louis & Clark Drug.RxMedic’s new compact robot, the RM64, was a popular stop in the expo. Here, Derek Thomspon, right, reviews features with Michael Harris, Nation’s Medicines.

GSL Intellicab


April 13-16, 2013
American Pharmacists Association

April 25, 2013
American Society for Automation

May 8-10, 2013
National Community Pharmacists’ Association

Complete Calendar