Feature Story [July/August 2014] The Front Door Makes a Poor Drive-Thru: Crisis Recovery with Handheld POS
Pharmacist Brad Stultz found himself facing an unusual disaster when a customer accidentally drove into the front of one of his stores. But recovery was swift thanks to mobile POS on hand in that provided almost-immediate continuity of service for patients coming in for prescriptions. And Stultz has even converted the crises into an opportunity.
Timely data flow is coming to play an ever more central role and, fortunately, there are forward-thinking pharmacies out there that make excellent case studies of what it takes to make collaboration a reality. Grane Rx and SeniorLife are building on a partnership with integration provider BlueStep/BridgeGate Health to create the technology needed to participate in innovative care models.
How do you get a handle on what your real ROI will be when looking to invest in robotics? Find out how Dave Lutz both crunched the numbers and assessed the more intangible benefits to arrive at an estimate of the value he’s getting from his robotics at Rhoads Pharmacy.
The newest specialty therapies can offer significant improvements in outcomes for what have traditionally been difficult-to-treat disease states. Find out how Burmans Medical Supplies is meeting the challenges posed by the latest hepatitis C protocols by using a proprietary Web-based clinical treatment management software platform.
There’s a great deal of discussion about how the pharmacist’s role is changing from that of a pill dispenser to a provider of clinical services. And there’s a recognition that pharmacy technology needs to be more tightly tied into the health information technology spectrum to help this happen. We’re a little closer to that future now, thanks to a Web app, The Pharmacy Home Project, created by Community Care of North Carolina. You will see what this app is all about and how it’s being put into play to support enhanced care at the community pharmacy.
Nick Karalis, R.Ph., didn’t get into pharmacy with the idea of running a specialty operation that’s grown into a 17,000-square-foot headquarters building outside of Philadelphia. Instead, he got to where he is through a very natural progression of leveraging the expertise he had developed in his retail and LTC operations, with the latter forming a particularly strong basis for a move to specialty. He tells us how he has applied these skills and his technology platform to the intricacies of patient, administrative, and disease management in specialty pharmacy.
With so many variables to track, keeping up with your prescription pricing is no easy task. Hear how three progressive pharmacy owners are using an automated prescription pricing service to stay competitive, maximize third-party reimbursements, and increase profits.
Pharmacists face daily pressure to fill prescriptions quickly and accurately, while also interacting with patients and managing other day-to-day clinical and business tasks. Find out how two pharmacists have deployed robotics and counting automation and organized their dispensing process to minimize errors while maximizing speed.
The second installment of the author’s journey through the Northwest, visiting pharmacies that prosper in urban, suburban, and rural settings by offering a product, program, or service that extends beyond the practice of filling prescriptions.
A visit to a community pharmacy in Kempen, Germany, showed the author how pharmacy practice in the E.U. can be different from and similar to what we do here in the United States.
Edward Reynolds is in an unusual position. He’s the owner of Bainbridge Pharmacy in Bainbridge, Ga., he’s the mayor of the town, and he’s the chairman of the board and an investor in a new company that is bringing transparency to benefits administration. It turns out that you learn a lot when your role spans provider, sponsor, and administrator. Find out where Reynolds is seeing opportunity to reduce costs and improve plan design, all while keeping patients in the community pharmacy.
In this first installment of two documenting a recent road trip, the author recounts visits to independent pharmacies in the Northwest. The goal was to uncover the business and technology strategies successful owners are using to help their pharmacies thrive. From a strong focus on the patient and the clinical to insightful front-end strategies, discover the range of ways pharmacists are keeping the independent spirit alive and well.
A small change is promising to make a big difference in efforts at Hobbs Pharmacy to make sure its patients have the medication information they need. What’s new? A QR, or quick response code.
Adherence is a current buzzword in the profession. There are a variety of ways pharmacists can address the issue with patients. One is through drug manufacturers support of the pharmacist-patient interaction, or adherence.