SPECIAL REPORT

IVR systems are doing a lot more these days than providing a portal for consumers to order refills and keeping the phones from ringing off the hook in the pharmacy. You'll hear about all the things an IVR system can now offer from pharmacists using these systems. Then you'll get the word from the vendors about how IVR has evolved over the years.

Features

Technology Training: Don't Overlook It
by Deborah Simmons
One thing that's easy to overlook in the haste to install a new application or upgrade to the latest version of a vendor's software is staff training. The author provides good advice on the "who, what, and how" of training and includes a handy checklist for future reference.

Ahead of the Curve: A Small Pharmacy Big on Technology
by Will Lockwood
This New York City pharmacist didn't let his 500-square-foot pharmacy stand in the way of installing a robotic system. Nor did he wait for his prescription volume to build. Eric Teng had other reasons for bringing in this technology. Now with three locations, he also talks about how he has networked the pharmacies and the benefits he is seeing from this.

Departments

Publisher's Window
Drug Monographs and MedGuides

Industry Watch
PeopleTalk

George's Corner
Observations

Technology Corner
Back in Washington to Discuss Healthcare IT

Catalyst Corner
The Fork in the Road and the Road Less Traveled

Viewpoints
The IOM Report:
What Does this Mean for Pharmacy?

PeopleTalk

Conference Circuit

NACDS Pharmacy & Technology Conference

QS/1 Annual Conference

Web Sites To Visit

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