We recently read a report from Accenture that really got us thinking about what patients expect from their pharmacists and pharmacies. The report is titled “Great Expectations: Why Pharma Companies Can’t Ignore Patient Services.”
Times are changing in healthcare, and it’s still early enough in the year to add a few resolutions. Think about each of these changes and challenge yourself as to whether you have aligned your practice accordingly.
To start 2014, we are going to look at patient engagement. We have touched on this topic in previous columns, but would like to focus solely on patient engagement at this time.
We have seen a sector of healthcare, previously known for its lack of technology adoption, begin a complete about-face. One overall term for this sector is the “connected patient.”
We realize that most people are intimately familiar with one or two social media tools, but do not have a knowledge of the range of other tools that are available for use.
People fail in their self-care management behaviors (including medication behaviors) for three reasons: (1) they don’t know what to do; (2) they don’t know how to do it; or (3) they are not motivated to do it.
Getting the most out of the ComputerTalk 2013 Retail Buyers Guide when you find a quiet place to look over the product offerings.
How do you define “quality” in your practice? Might it be measured by the average wait time your customers experience, by the percentage of patients offered additional clinical services, by the hundreds or thousands of prescriptions accurately filled between misfills, by the percentage of patients receiving medication doses outside of recommended doses, or by some other measures ...