Webinar Catalog

Upcoming Webinars

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Recent Webinars


Mobile POS: Beat the Chains, Improve Customer Interactions

Thursday, May 22, 2014 | 6:00 PM ET - 7:00 pm ET

Competition is tough. Insurance companies are impossible to deal with. Margins are thin. How do you change the game, differentiate your store, improve customer service, and increase profits?

Presenter: Mike Gross has been with RMS for over 7 years. During that time, he has seen the industry change quite rapidly, both on the customer service side and the technology side. With a passion for marketing, electronic gadgets, and customer service, Mike brings over 17 years of pharmacy retailing experience.



Increasing Customer Retention in your Pharmacy

Tuesday, March 18, 2014 | 6:00 PM ET - 7:00 PM ET

It's generally recognized that acquiring new customers costs between four and six times more than keeping an existing customer. But how do you keep your customers loyal and increase customer retention? Learn from Mike Gross at Retail Management Solutions, who will present ideas on what improves retention and what tools you'll need to implement a strong loyalty program that keeps customers coming back, and with greater frequency than they do today.

Presenter: Mike Gross has been with RMS for over 7 years. During that time, he has seen the industry change quite rapidly, both on the customer service side and the technology side. With a passion for marketing, electronic gadgets, and customer service, Mike brings over 17 years of pharmacy retailing experience.



PrescribeWellness 7-23

 

April 13-16, 2013
American Pharmacists Association

April 25, 2013
American Society for Automation

May 8-10, 2013
National Community Pharmacists’ Association

Complete Calendar