Markets Served

• Independents and Small Chains
• Regional Chains
• National Chains (including supermarkets/mass merchandisers) Mail Order
  Specialty
• Hospital Outpatient
• Assisted Living
• Long-term Care (closed door and combo)
• Correctional
• Government
• Central-fill

Products and Services

Products (i.e., something that is designed and supported in-house)

• Pharmacy Management System Workflow System
• Will-call Bin Management
• Chain Host (e.g. centralized patient, drug, and other databases, as well as other
  centralized management tools)
• E-Signature Capture
• DME MAC/Medicaid Billing/Claims Submission
• Medication Therapy Management (MTM) Documentation and Billing
• Documentation and Billing for Immunizations
• Data Analytics/Business Intelligence
• Patient Communications Management (e.g. IVR, text, email or other outbound and inbound communications tools)Patient Web Portal (for profile review)
• Full Document Management (e.g., paperless send/receive, auto-routing, central
  storage/retrieval, etc.)
• Barcode Scanning
• Compounding Software
• Long-Term Care Software
• Specialty Pharmacy Software
• Adherence Tools (software based)
• Preedit Services
• 340B Revenue and Inventory Accounting
• Pharmacy Inventory Control System
• Purchasing Support System
• Prescription Pricing
• Electronic Prior Authorizations
• Translation for LEP patients
• Pharmacy Electronic Health Record (EHR) or Care Documentation Module
• Multidrug Interaction Review
• Biometric Authentication

Interfaces (i.e. products or services from other vendors)

• Workflow System
• Will-call Bin Management
• Chain Host (e.g. centralized patient, drug, and other databases, as well as other
  centralized management tools)
• POS (Point-of-Sale) System
• Portable/Mobile POS Terminal
• E-Signature Capture
• DME MAC/Medicaid Billing/Claims Submission
• Medication Therapy Management (MTM) Documentation and Billing
• Documentation and Billing for Immunizations
• Data Analytics/Business Intelligence
• Patient Communications Management (e.g. IVR, text, email or other outbound and inbound communications tools)
• Patient Web Portal (for profile review)
• Mobile Smart Device Apps
• Mobile Delivery Tracking
• Automated Counting
• Robotic Dispensing
• Barcode Scanning
• Telepharmacy
• Compounding Software
• Long-Term Care Software
• Specialty Pharmacy Software
• Adherence Tools (software based)
• Adherence Packaging
• Preedit Services
• Off-Site Backup/Recovery
• 340B Revenue and Inventory Accounting
• Pharmacy Inventory Control System
• Prescription Pricing
• Electronic Prior Authorizations
• Translation for LEP patients
• Prescriber Validation/Verification
• Electronic medication administration record (eMAR)
• Pharmacy Electronic Health Record (EHR) or Care Documentation Module
• Data Management (e.g., conversion, archiving, decommissioning, analysis, etc.)
• Meds to Beds
• DIR Fee Management

Number of State Registries with Which System Can Exchange Immunization Records ​

40

Platforms And Data Exchange Standards Supported

• Windows
• SQL
• XML
• Android
• EDI with Wholesalers
• HL7
• Pharmacists e-Care Plan (www.cpesn.com/ecare-plan/)
• DIRECT Secure Messaging (wiki.directproject.org)

Ratio of Customer Support Staff to Customers

12:1

Product Specifics

Pharmacy Management System Base Features

• Workflow
• DME MAC/Medicaid Billing/Claims Submission
• Medication Therapy Management (MTM) Documentation and Billing
• Customizable clinical and operational edits/logic
• Data Analytics/Business Intelligence
• Full Document Management (e.g., paperless send/receive, auto-routing, central storage/retrieval, etc.)
• Long-Term Care Software
• Drug Visuals (Image of product dispensed as part of quality assurance process)
• 340B Revenue and Inventory Accounting
• Prescription Pricing
• Translation for LEP patients
• Prescription Synchronization
• Patient Reminder Tools
• Home Delivery Management

Product/Service Features

Will-call Bin Management

Data Analytics/Business Intelligence

Patient Communications Management

One way texts for refill reminders, birthday messages, and shipments with tracking number.

Full Document Management

E.g., paperless send/receive, auto-routing, central storage/retrieval, etc.

Ability to auto acquire images (incoming faxes).
Queues can be used to sort on priority or other custom indicators.

Software for Compounding Pharmacy

Ability to enter and track lots on ingredients and finished product.
Verification via barcode scan. 
Inventory integration — when batches are created, ingredient inventory decrements.

Software for Long-term Care Pharmacy

Ability to print MARs, TARs, and physician orders.
Can admit and discharge patients into facilities.
Integrations with eMAR, EHR/EMR systems.
Unit-dose dispensing.

Software for Specialty Pharmacy

Customized queues can bet set up and utilized.
Special pricing.
Documentation on patient care, contacts, follow ups.

Software-based Adherence Support

Patient text messaging.
Patient emails.
Patient access to educational materials.
Synchronized refills.

Adherence Systems Support Post-sale

Training

Claims Preedit Services

Reimbursement reviews catches for incorrect DAW submissions, discontinued NDCs, etc.

340B Revenue And Inventory Accounting

Ability to set up multiple virtual vendors to track 340b OR.
Customized reporting can be pulled if tracking is required by prescribing doctor, patient type, insurance setup, etc.

Pharmacy Inventory Control System

Min/Max ordering.
Just in time ordering (JIT).
Fixed-amount ordering.

Purchasing Support System

Prices from multiple wholesalers.
Automated on-hand and allocation tracking.
Automated EDI purchase orders with multiple vendors .
Perpetual inventory value tracking.
Purchasing trends.

Prescription Pricing

Types of pricing include:

Hot list pricing.
Brand/generic percent of brand.
Dispense fees based off of cost.
Dispense fees based off of quantity.
Group discounts based on age, employee, etc.

Electronic Prior Authorization (ePA) Services

Ability to send on the fly PA requests and documentation from the insurance claims queue.

Pharmacy EHR or Care Documentation Module Accommodates

Lab results
Diagnoses
Clinical notes
Care plans

Multi-drug Interaction Review Services

Drug-drug and drug allergy-checked at product written entry for level 1 drug interaction and allergy/cross sensitivity. Checked again at dispensing, drug interactions can check up through level 9 for supplement/herbal drug interactions .
Optional configuration for inactive ingredients for both drug-drug and allergy (e.g latex, red dye).

Professional Services to Help Pharmacies Optimize Prescription Fulfillment Process

Onsite consulting, pharmacy requirements review, and recommending most efficient workflow configs, auto eligibility checking and pre auth, and training on inventory validation and management, and variance checking

Biometric Authentication via

Fingerprint recognition.

Process for Addressing Customer Requested Changes or Features

Executive management team meets monthly to review all change requests. If
approved they are slated to be developed and made available to customers via one of our quarterly updates.

Trade Shows

AmerisourceBergen ThoughtSpot
Cardinal Health Retail Business Conference
National Community Pharmacists Association (NCPA) Annual Convention