2021 Buyers Guide


Backline® from DrFirst unlocks new ways for patients and pharmacists to collaborate by bundling HIPAA-compliant video, secure text, automated alerts, clinical data sharing, electronic documents, and more, all through one platform.

Contact Details
9420 Key West Avenue, Suite 101, Rockville, MD, 20850
(301) 231-9510

What Do Pharmacies Like Most About Your Product/Service?

“We are all being asked to do more with less. That is why it is critical to look for every possible way to use a text rather than a phone. Sharing specific information quickly frees up techs’ time to do more enhanced services. With the time freed up by eliminating phone and fax tag, pharmacies can even do another compliance package without adding staff.” —Backline customer: John Croce, Pharmacist and Owner Four Corners Pharmacy, Delmar, NY

How Do Your Systems/Services Improve Patient Safety or Outcomes?

Backline improves the improves customer service and satisfaction significantly. Example: Pharmacy needs a customer’s new insurance card, Pharmacist sends the request for the new card through Backline, customer takes a picture of the insurance card and can immediately text it back. This timely exchange eliminates potentially hours, or days, of delays.

What Makes Your Systems/Services Different From Your Competitors' Offerings?

No sign-up or app to download.

Markets Served

  • Independents and Small Chains
  • Regional Chains
  • National Chains (including supermarkets/mass merchandisers)
  • Hospital Outpatient
  • Assisted Living
  • Long-term Care (closed door and combo)
  • Government

Offering Details: Products and Services

Products (i.e., something that is designed and supported in-house)

  • Patient Communications Management (e.g. IVR, text, email or other outbound and inbound communications tools) 
  • Mobile Smart Device Apps
  • Telepharmacy
  • Electronic Prior Authorizations