2021 Buyers Guide

2021_ComputerTalk_Buyers_Guide_Epicor_Logo

Epicor provides point of sale and retail management software to independent pharmacies so that they may remain competitive with big box stores and mail-order solutions.

Newest product or service: Integrated point-of-sale retail software that simplifies a wide range of activities – prescription scanning, NPLEx, flexible spending accounts, and more.

Contact Details
804 Las Cimas Pkwy, Austin, TX, 78746
(888) 463-4700
www.epicor.com

What Are the Top Challenges Your Technology Will Help Pharmacists With in 2021?

Epicor helps drive customer loyalty, decrease inventory costs, and maximize margins for independent pharmacies.

What Do Pharmacies Like Most About Your Product/Service?

Epicor helps pharmacies easily track, manage, and improve business performance, freeing up time and money so retailers can better service their customers.

How Do Your Systems/Services Improve Patient Safety or Outcomes?

Business efficiency allows pharmacies to focus on their customers, improving experience and driving loyalty.

What Makes Your Systems/Services Different From Your Competitors' Offerings?

With over 45 years experience, Epicor brings an experience and expertise to independent retailers, while delivering innovative products and solutions to keep independent pharmacies thriving.

Markets Served

  • Independents and Small Chains
  • Regional Chains
  • Hospital Outpatient

Offering Details: Products and Services

Products (i.e., something that is designed and supported in-house)

  • POS (Point-of-Sale) System
  • Portable/Mobile POS Terminal
  • E-Signature Capture
  • Mobile Smart Device Apps
  • Full Document Management (e.g., paperless send/receive, auto-routing, central storage/retrieval, etc.)
  • Barcode Scanning
  • Off-Site Backup/Recovery
  • Meds to Beds

Interfaces (i.e. products or services from other vendors)

  • Pharmacy Management System
  • Compounding Software

Describe how your technology supports pharmacists providing COVID-19 vaccinations:

Platforms And Data Exchange Standards Supported

  • Windows
  • Linux
  • Software-as-a-Service (SaaS)
  • SQL
  • iOS
  • Android
  • EDI with Wholesalers

Ratio of Customers to Support Staff

43:1

POS  Specifics

Point-of-Sale (POS) System Features

  • Perpetual inventory
  • Price updates
  • Multiple-vendor EDI ordering
  • Customer loyalty programs
  • Pseudoephedrine sales log/reporting
  • Moving inventory between locations
  • Inventory pricing based on sales ranking reports
  • Basket analysis and grading
  • EMV-compliant hardware
  • Point-to-point encryption of payment data
  • Near field communication (NFC) payments
  • Customer special order tracking and alerts

NFC Payment Apps Supported

  • Apple Pay
  • Google Pay
  • MasterCard PayPass
  • Visa payWave

Other Product/Service Feature Details

Full Document Management

E.g., paperless send/receive, auto-routing, central storage/retrieval, etc.

  • Save a copy of your register receipt journal electronically, eliminating the need for extra storage
  • Print copies of the entire journal or a range of pages to your cash receipt printer
  • Quickly search for transactions by specific text
  • Move to single copy receipts
  • Reproduce a PDF version of a POS invoice, credit, and received on account

Meds to Beds Services

  • From any connected workstation or mobile device
  • Capture patient info and signatures for integration with patient historical info
  • Saves time and increases accuracy

Hardware Maintenance Services

Epicor experts will recommend, install, warrant and support a full range of hardware devices and provide 3-year advance exchange warranty and support and everything we sell is certified to be compatible with your Epicor system.

Process for Addressing Customer Requested Changes or Features

Customer feedback is a critical component when developing the product release roadmap. Eagle customers can submit recommendations for software enhancements and Knowledge Base content through Epicor’s customer support portal. All suggestions and recommendations are reviewed carefully and evaluated for possible inclusion in an upcoming release.

Trade Shows

  • National Community Pharmacists Association (NCPA) Multiple Locations Conference
  • Epicor is continually reviewing and adding new trade shows to their calendar of events. Please visit Epicor.com for latest event participation.