530 Columbia Dr., Johnson City, NY 13790
Phone: 607-798-9376

Innovation’s PharmASSIST® family of pharmacy automation and process optimization solutions enables all types of pharmacies to increase efficiency, enhance patient safety, and improve patient outcomes.

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Newest Product

PharmASSIST Light-WayTM storage and retrieval technology for pharmacy will call management, prescription order collation, and inventory management in retail pharmacy and central fill/mail order settings.


  • Workflow System
  • Will-call Bin Management
  • E-Signature Capture
  • Data Analytics/Business Intelligence
  • Mobile Delivery Tracking
  • Automated Counting
  • Robotic Dispensing
  • Barcode Scanning
  • Telepharmacy
  • Adherence Packaging
  • Drug Visuals (Image of product dispensed as part of quality assurance process)
  • 340B Revenue and Inventory Accounting
  • Pharmacy Inventory Control System
  • Translation for LEP patients
  • Prescriber validation/verification
  • Data Management (e.g., conversion, archiving, decommissioning, analysis, etc.)


  • Pharmacy Management System
  • Workflow System
  • Will-call Bin Management
  • Chain Host (e.g. centralized patient, drug, and other databases, as well as other centralized management tools)
  • POS (Point-of-Sale) System
  • Portable/Mobile POS Terminal
  • E-Signature Capture
  • Data Analytics/Business Intelligence
  • IVR
  • Patient Web Portal (for profile review)
  • Mobile Smart Device Apps
  • Full Document Management (e.g., paperless send/receive, auto-routing, central storage/retrieval, etc.)
  • Mobile Delivery Tracking
  • Automated Counting
  • Robotic Dispensing
  • Barcode Scanning
  • Telepharmacy
  • Compounding Software
  • Specialty Pharmacy Software
  • Adherence Packaging
  • Preedit Services
  • Drug Visuals (Image of product dispensed as part of quality assurance process)
  • Off-Site Backup/Recovery
  • 340B Revenue and Inventory Accounting
  • Pharmacy Inventory Control System
  • Prescription Pricing
  • Prescriber validation/verification
  • Electronic medication administration record (eMAR)
  • Pharmacy Electronic Health Record (EHR) or Care Documentation Module
  • Data Management (e.g., conversion, archiving, decommissioning, analysis, etc.)

Platforms and data exchange standards supported

  • Windows
  • SQL
  • XML
  • Mac OS
  • EDI with Wholesalers
  • HL7

Software updates and product enhancements


Clinical services supported

  • Adherence Programs

Software facilitates adherence with

  • Automation of outbound patient calls
  • Patient text messaging
  • Patient emails
  • Patient access to educational materials
  • Predictive modeling
  • Synchronized refills
  • Telepharmacy for counseling interactions with patients

Post-sale adherence systems support via

  • Sales support

Mobile app features

  • Pharmacy location specifics
  • Ordering refills
  • Order status
  • Pickup reminders
  • Clinical “push” messaging to patients
  • General marketing “push” messaging

Will-call bin management features

  • Offers highly configurable, cabinet-based storage integrated with your workflow system.
  • Offers both pick-to-light storage or barcoded cubby/slot storage.
  • Enables various Rx collation options to meet pharmacy-specific requirements (e.g., store/collate multiple Rxs in the same patient group into a single storage location).
  • Offers add-on security option with lockable doors using biometric access.
  • Enables full scalability as customers can easily add and connect multiple cabinets to increase storage capacity.

Data analytics/business intelligence features

  • Application-based data analytics – build and analyze customer scenarios using their pharmacy-specific data.
  • Computer-animated process simulation – simulated through various automation and production logistics technologies, workflows, and physical configurations.
  • Lean Six Sigma process analysis.
  • Customers get real answers before they invest and don’t incur the costs of implementing and then changing a live production system.
  • Saves customers invaluable time and resources, and gives them complete confidence in their system design, growth path, and automation decisions.

340B revenue and inventory accounting features

  • All automation and software supports maintaining separate inventories, including inventory targeted for 340B patients.
  • All automation and software enables detailed reporting on separate inventories.
  • Self-calibrating dispensers enable seamless on-site drug changeovers to new generic medications as needed.

Pharmacy inventory control system features

  • Maintain perpetual inventory control.
  • Manage product inventory.
  • Manage suppliers.
  • Allocate inventory to automation.

All documented here:

Features for optimizing the prescription fulfillment process

  • Workflow and process optimization
  • Pharmacy operations management
  • Product/system consulting
  • Pharmacy business consulting
  • Custom software development
  • Compliance and regulatory

Data management services features

  • Data conversions
  • Data analysis

Cost for:

Interfaces to products or services from other companies? Yes

Interfaces to your own products or services? Yes

Footprint of smallest robotic automation (sq. ft.)


Adherence packaging types filled by automation

  • Multidose and unit-dose pouch/strip

High-volume technologies offered

  • Robotic dispensing
  • Counting technologies
  • High-volume workflow system/workstations
  • Conveying systems
  • Packaging systems/autobaggers
  • Adherence packaging systems
  • Process computer simulation/analysis
  • Tote-based systems
  • Puck-based systems
  • Vial-based systems

Pharmacy, POS, and other system interfaces

  • Apothacare
  • Applied Micro Systems
  • Architext
  • Asteres
  • Ateb
  • AutoMed
  • Avery/Weigh-Tronix (Eyecon)
  • BestRx Pharmacy Software
  • CarePoint
  • Catalina Health Resources
  • Cerner
  • Cerner Etreby
  • Clarian
  • Computer-Rx
  • Datascan
  • emporos
  • Epic
  • FDS, Inc dba Freedom Data Services
  • First DataBank
  • Foundation Systems
  • Freedom Data Systems
  • Health Business Systems (HBS)
  • Indian Health Service Informatics
  • Kalos
  • KeyCentrix
  • Kroll Computer Systems
  • Lake Country Systems
  • Liberty Software
  • McKesson High Volume Solutions
  • McKesson Hospital Systems
  • McKesson Pharmacy Systems & Automation
  • Meducation
  • Micro Merchant Systems
  • New Leaf Rx
  • NextGen
  • pc I professional systems
  • PDX
  • PickPoint
  • PioneerRx
  • QS/1
  • Retail Management Solutions
  • Rx30
  • RxSafe
  • ScriptPro
  • SoftWriters
  • Speed Script
  • SRS
  • Symbol
  • TCGRx
  • TeleManager Technologies
  • Veterans Administration Informatics
  • VIP Computer Systems
  • voiceTech
  • Wolters Kluwer Health

Interfaces with companies offering pharmacies supporting services

  • AmerisourceBergen
  • Cardinal Health
  • First Data
  • Morris and Dickson

Adherence packaging interfaces

  • AutoMed
  • MTS Packaging Systems
  • Parata Systems
  • TCGRx

Trade shows where you will exhibit in the next year

  • AmerisourceBergen ThoughtSpot
  • Cardinal Health Retail Business Conference
  • Joint Federal Pharmacy Seminar (JFPS)
  • National Association of Chain Drug Stores (NACDS) Total Store Expo
  • National Association of Chain Drug Stores (NACDS) Regional Chain Conference
  • National Community Pharmacists Association (NCPA) Annual Convention