What Are the Top Challenges Your Technology Will Help Pharmacists With in 2021?

As the healthcare landscape evolves, PioneerRx pharmacy software is quickly identifying and creating solutions that empower independent pharmacies to offer enhanced services without a lapse in patient care. PioneerRx is currently working on solutions that will allow pharmacists to better schedule, document, and get paid for clinical services, such as COVID vaccines. By combining advanced technology with network scale, PioneerRx is ensuring that independent pharmacies compete with national chains and are recognized for their value in the health care system.

What Do Pharmacies Like Most About Your Product/Service?

Even with PioneerRx having the most advanced and robust feature set of any pharmacy management system, it is our customer support that pharmacies value most. Each PioneerRx customer is assigned a personal support team for software, hardware, and accounting. Each account manager is a certified pharmacy technician, so they understand both the software and the business problem pharmacists and technicians are trying to solve.

How Do Your Systems/Services Improve Patient Safety or Outcomes?

PioneerRx has built-in tools within workflow to prompt pharmacists of opportunities to improve patient outcomes. Based on lab values or disease states, PioneerRx can suggest appropriate interventions using RxEdits. Patient risk scores are easily visible in a patient's profile, so that pharmacists can identify issues and counsel patients to prevent hospitalizations.

What Makes Your Systems/Services Different From Your Competitors' Offerings?

It is no surprise that PioneerRx is the most installed independent pharmacy software on the market. The combination of a cutting-edge feature set and a dedicated support team provides pharmacies with the tools they need to thrive in an ever-changing industry. Each PioneerRx pharmacy is assigned a devoted support team, and each account manager is a certified pharmacy technician. All features are truly integrated, with no add-on pricing. You have everything you need from the very beginning. With weekly updates, many of which are suggested by customers themselves, pharmacies always have the latest tools for success.

Markets Served

• Independents and Small Chains
• Regional Chains
• Mail Order
• Specialty
• Hospital Outpatient
• Assisted Living
• Long-term Care (closed door and combo)
• Correctional
• Government
• Central-fill

Offering Details: Products and Services

Products (i.e., something that is designed and supported in-house)

• Pharmacy Management System
• Workflow System
• Will-call Bin Management
• Chain Host (e.g. centralized patient, drug, and other databases, as well as other centralized management tools)
• POS (Point-of-Sale) System
• E-Signature Capture
• DME MAC/Medicaid Billing/Claims Submission
• Medication Therapy Management (MTM) Documentation and Billing
• Documentation and Billing for Immunizations
• Data Analytics/Business Intelligence
• Patient Communications Management (e.g. IVR, text, email or other outbound and inbound communications tools)
• Patient Web Portal (for profile review) Mobile Smart Device Apps
• Full Document Management (e.g., paperless send/receive, auto-routing, central storage/retrieval, etc.)
• Barcode Scanning
• Compounding Software
• Long-Term Care SoftwareS
• Specialty Pharmacy Software
• Adherence Tools (software based)
• Preedit Services
• Drug Visuals (Image of product dispensed as part of quality assurance process)
• Off-Site Backup/Recovery
• 340B Revenue and Inventory Accounting
• Pharmacy Inventory Control System
• Purchasing Support System
• Prescription Pricing
• Translation for LEP patients
• Prescriber Validation/Verification
• Pharmacy Electronic Health Record (EHR) or Care Documentation Module
• Data Management (e.g., conversion, archiving, decommissioning, analysis, etc.)
• Multi-drug Interaction Review
• Meds to Beds
• DIR Fee Management
• Clinical Services Support
• Biometric Authentication

Interfaces (i.e. products or services from other vendors)

• Workflow System
• Will-call Bin Management
• POS (Point-of-Sale) System
• Data Analytics/Business Intelligence
• Patient Communications Management (e.g. IVR, text, email or other outbound and inbound communications tools)
• Automated Counting
• Robotic Dispensing
• Compounding Software
• Specialty Pharmacy Software Adherence Tools (software based)
• Adherence Packaging
• Preedit Services
• Drug Visuals (Image of product dispensed as part of quality assurance process)
• 340B Revenue and Inventory Accounting
• Pharmacy Inventory Control System
• Purchasing Support System
• Electronic Prior Authorizations
• Translation for LEP patients
• Electronic medication administration record (eMAR)
• Pharmacy Electronic Health Record (EHR) or Care Documentation Module
• Data Management (e.g., conversion, archiving, decommissioning, analysis, etc.)
• Pharmacogenetic Test and/or Review
• Clinical Services Support

Number of State Registries with Which System Can Exchange Immunization Records

49

Describe how your technology supports pharmacists providing COVID-19 vaccinations:

PioneerRx stepped up for its pharmacies since the beginning of the pandemic. PioneerRx has built-in overrides to automatically populate fields for vaccine administration and include administrative fees, so that pharmacies are getting reimbursed for their services and not losing payments due to paperwork. For pharmacists running vaccine clinics or pharmacies administering several vaccines a day, PioneerRx has built a bulk upload tool. Rather than inputting each patient vaccination separately, pharmacies can upload a spreadsheet with all patients vaccinated that day. PioneerRx then matches that information to each patient's profile or the ability to create a new patient if one does not already exist.

Platforms And Data Exchange Standards Supported

• Windows
• Software-as-a-Service (SaaS)
• SQL
• XML
• iOS
• Android
• EDI with Wholesalers
• HL7
• Pharmacists e-Care Plan
• DIRECT Secure Messaging

Ratio of Customers to Support Staff

33:1

Pharmacy System and POS  Specifics

Pharmacy Management System Base Features

• Workflow
• E-Signature Capture
• DME MAC/Medicaid Billing/Claims Submission
• Medication Therapy Management (MTM) Documentation and Billing
• Documentation and Billing for Immunizations
• Customizable clinical and operational edits/logic
• Data Analytics/Business Intelligence
• Patient Web Portal (for profile review)
• Full Document Management (e.g., paperless send/receive, auto-routing, central storage/retrieval, etc.)
• Barcode Scanning
• Compounding Software
• Long-Term Care Software
• Specialty Pharmacy Software
• Preedit Services
• Drug Visuals (Image of product dispensed as part of quality assurance process)
• 340B Revenue and Inventory Accounting
• Prescription Pricing
• Translation for LEP patients
• Pharmacy Electronic Health Record (EHR) or Care Documentation Module
• Prescription Synchronization
• System Backup and Restore
• Patient Reminder Tools
• Web and Mobile Refills
• DIR Fee Management
• Home Delivery Management

Point-of-Sale (POS) System Features

• Perpetual inventory
• Price updates
• Multiple-vendor EDI ordering
• Customer loyalty programs Pseudoephedrine sales log/reporting
• Moving inventory between locations
• EMV-compliant hardware
• Point-to-point encryption of payment data
• Near field communication (NFC) payments
• Customer special order tracking and alerts

NFC Payment Apps Supported

• Apple Pay
• Google Wallet
• MasterCard PayPass
• Visa payWave

Other Product/Service Feature Details

Will-call Bin Management

• Custom single-use bins for bags
• Bin lookup
  
• Refrigeration alerts
  
• Will-call return reporting
• Delivery bin options

Data Analytics/Business Intelligence

• Dashboards
• Custom reports
• Top customer tracking
• Gross profit reports

Patient Communications Management

• HIPAA secure 2-way messaging
• IVR
• eMail
• Text

Mobile App

• Pharmacy location specifics
• Ordering refills
• Order status
• Pickup reminders
• Clinical “push” messaging to patients
• General marketing “push” messaging
• Allowing patients to access their medication profiles
• Allowing patients to access medication education materials
• HIPAA compliant 2-way messaging

Full Document Management

E.g., paperless send/receive, auto-routing, central storage/retrieval, etc.

• incoming document queue
• eScripts & IVR refill management
• Linking documents to patient profiles

Software for Compounding Pharmacy

• Compound batches
• Active/inactive ingredients
• Billing overrides
• Custom compound label
• Scale integration

Software for Long-term Care Pharmacy

• Facility delivery
• Facility cycle fill
• MAR reports
• Custom formularies

Software for Specialty Pharmacy

• Auto categories for specialty drugs and patients
• Custom edits
• Care plans
• Patient engagement

Software-based Adherence Support

• Automation of outbound patient calls
• Patient text messaging
• Patient emails
• Patient access to educational materials
• Adherence scorecards/reporting
• Synchronized refills
• Support for meds to beds programs

Adherence Systems Support Post-sale

• Marketing
• Training

Claims Preedit Services

• Custom pre-edits designed to require action or data where needed
• Requirement of diagnosis codes for drugs or third-party plans

340B Revenue And Inventory Accounting

• 340B inventory group
• 340B custom pricing
• 340B categories

Pharmacy Inventory Control System

• Perpetual inventory
• Reorder point calculation and forecasting
• Recommended ordering
• Recommended returns
• Wholesaler EDI

Purchasing Support System

• Item imports
• Custom pricing imports
• Automatic invoice uploads

Prescription Pricing

• Loyalty pricing plan
• Price analysis and price comparison rules
• Cost and AWP updates

Prescriber Validation and Verification

• NPI database integration
• DEA database integration

Pharmacy EHR or Care Documentation Module Accommodates

• Lab results
• Diagnoses
• Clinical notes
• Care plans
• Continuity of care documentation

Data Management Services

• SQL access
• Data feed services
• Documentation storage

Multi-drug Interaction Review Services

• Drug-to-patient interactions
• Drug-to-drug interactions

Meds to Beds Services

• Delivery app for bedside delivery

Tools to Address DIR Fees

• Calculate DIR fees
• Calculated estimated gross profit

Clinical Services Supported

• Health Services (e.g., A1c, lipid panel, bone mineral density, etc.)
• Diabetes management
• Blood glucose monitoring
• Blood pressure monitoring
• Cholesterol testing
• Chronic Care Management and Documentation
• Dose Check by Age Group
• Technical Monographs

Enhanced Pharmacy Services as Defined by CPESN

• Face-to-Face Access
• Medication Reconciliation
• Clinical Medication Synchronization Program Immunizations
• Comprehensive Medication Review
• Personal Medication Record
• In Depth Counseling/Coaching
• Collection of Vital Signs
• Home Delivery/Home Visits
• Tobacco Cessation Program
• Durable Medical Equipment
• Point of Care Testing
• Long-Acting Injections
• Naloxone Dispensing
• Specialty Medication Compounding

Professional Services to Help Pharmacies Optimize Prescription Fulfillment Process

• Custom training
• Custom development

Biometric Authentication via

• Fingerprint Recognition

Hardware Maintenance Services

• Each customer is assigned a hardware support specialist as part of their personal support team.

Process for Addressing Customer Requested Changes or Features

• Within the Community Ideas module, customers can submit ideas for improvements and new features.

Automation/Central Fill

Footprint of Smallest Robotic Automation ( square feet):

Types of Adherence Packaging Filled

High-Volume Solutions for Central-Fill

Trade Shows

• American Pharmacists Association (APhA) Annual Meeting
• AmerisourceBergen ThoughtSpot
• Cardinal Health Retail Business Conference
• National Association of Chain Drug Stores (NACDS) Total Store Expo
• National Association of Chain Drug Stores (NACDS) Regional Chain Conference
• National Community Pharmacists Association (NCPA) Annual Convention
• National Community Pharmacists Association (NCPA) Multiple Locations
• PDS Super-Conference
• Various state association conferences