I have been writing these columns every two months for 31 years. This adds up to more than 180 columns. That’s lots of advice and opinions. Upon thinking back about what I like to write about, there are some recurring themes.
voiceTech’s CEO Tim Garofalo shares with us the newest trends in interactive voice response (IVR) as it evolves from handling phone traffic to providing true interactive data analysis and a communication platform for pharmacy.
Through our current evolution of adopting health information technology, pharmacy has often led the way. We were the first to have real-time claim submission and adjudication. We’ve led the way in receiving prescription orders electronically. We have adopted technology to facilitate patient communication (refill reminders and requests).
Patient care has become the keyword for the pharmacy profession. From star ratings to MTM and provider status, the trend is to find innovative ways for pharmacists to position themselves as care providers. This is not yet the primary source of revenue and it can still be a tricky to institute a successful program. Find out how pharmacists are building patient-care focused practices right now.
When a pharmacy makes a technology purchase, there are a variety of factors to consider: the impact on workflow, the benefits to patient safety, and ROI, for example. But what about the smartest way to finance the investment? Learn about the key financing concept, and what you can do to gather information to make a sound financing decision. It can be the difference between a good investment and a great investment in your pharmacy.
Technology has been a very cost-effective solution to address growing prescription volumes and a building block for the evolving workflow in pharmacies. However, the main focus to date has been on the tasks taking place from prescription intake through dispensing and out to final verification. But there’s value in applying technology to the final step, will-call, as can be seen in the takeaways from a study conducted by The ThomsenGroup.