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Pharmacy Voices

Pharmacy Voices is content from ComputerTalk‘s regular columnists, as well as from contributors from around the industry.

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Interns and the Pharmacy Computer System

Pharmacy interns may interact with many computer systems within the prescription fulfillment workflow, with the most obvious being the pharmacy computer system. Interns who are educated on the different systems have the ability to impact the profitability of the pharmacy and improve customer service, while providing a head start on having a successful career as a pharmacist.
Bill Lockwood, Chairman/Publisher


What changes have taken place over the years. The amount of functionality featured in the systems back then pales in comparison to what’s offered today. Pharmacy has changed over the years, and so has the technology being offered.

Front-end Focus: Throwing a Twitter Party

Front-End Focus Marketing Idea: Throwing a Twitter Party DJ Larson, Lehan Drugs "We’ve held Twitter parties for new moms, where they could ask any question. We have...
Marsha K. Millonig, B.Pharm., M.B.A. Catalyst Enterprises

Specialty Pharmacy Sparks Concerns

Finding and implementing solutions regarding specialty pharmacy is taking on increased importance, as these products account for a growing percentage of the annual healthcare spend. According to the Express Scripts 2016 Drug Trend Report, based on 2015 data: “Today 37.7% of drug spend is for specialty medications, with the number expected to increase to 50% by 2018 and continue to grow from there.”

Stop Wasting Time And Effort at Will-Call

Feature Stories If you haven't had a chance to read Christopher Thomsen's piece on will-call automation from the latest issue, it offers some eye-opening thoughts...
George Pennebaker, Pharm.D.

Health Insurance Is an Oxymoron

The financial management of healthcare is a fascinating subject that affects each of us in many ways and deeply impacts the health of our country’s economy, as well as its people.
Marsha K. Millonig, B.Pharm., M.B.A. Catalyst Enterprises

Upping Your Game

Pharmacies are now competing on so many fronts — to be in payer networks, to offer additional services, to achieve high-quality metrics to retain patients — it is a challenge to evaluate all of the options and determine the best approach to be successful.
Bill Lockwood, Chairman/Publisher

The Three Legs of the Stool

Over the years the pharmacy management system (PMS) has become the workhorse in a pharmacy in more ways than one. Let me tell you why. The PMS addresses three important areas: operations management, clinical management, and financial management.

Challenges in Quality Measure Reporting

How do you define “quality” in your practice? Might it be measured by the average wait time your customers experience, by the percentage of patients offered additional clinical services, by the hundreds or thousands of prescriptions accurately filled between misfills, by the percentage of patients receiving medication doses outside of recommended doses, or by some other measures ...
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The Changing Dynamics of Opioid Prescriptions

Pharmacists are increasingly facing new challenges with managing and dispensing controlled substance medications. Market and regulatory changes have been taking place with controlled substances, including the new opioid guidelines, electronic ordering of CIIs using the Drug Enforcement Administration’s Controlled Substance Ordering System (CSOS), and increased availability and utilization of prescription drug monitoring programs (PDMPs).