Efforts to Measure Outcomes and Health Impact

More From The May/June 2016 Cover Story

Amina Abubakar, Pharm.D., Rx Clinic Pharmacy

“We can see certain results, such as improved patient satisfaction, and we can measure others such as the rate at which we’re providing immunizations. We know when we’ve provided education for a patient who has asthma. That’s knowing what we’ve done. The next step is know how what we’ve done has improved outcomes. Our PioneerRx pharmacy system does provide measures of adherence we can review for patients, and we can see our CMS star ratings. Those are good pieces of information. But we are still working to find the best ways to measure our impact. We’re asking, for example: How do you measure what you’ve prevented when you immunize everyone? We’re actually working with the University of North Carolina Chapel Hill to be a pharmacy residency site and develop tools to measure the impact we’ve had. The goal is to have the support of statistics and validated measurements.

This is already happening is some cases. For example, we serve patients who are part of the Community Care of North Carolina program. We are able to tag those patients within PioneerRx and and then that platform can provide measures that let us see what our impact was. There are other platforms that can give this kind of feedback too. But what if patients are not in any of those groups? That’s where we are working to try to figure out the overall impact we have. That’s our big project for 2016 and 2017 with our residents.” CT

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