Inovalon ScriptMed

Used to service over 30% of specialty patients nationally, ScriptMed® is a configurable technology platform differentiated by leveraging Inovalon’s massive datasets. ScriptMed supports multi-stakeholder workflows, interoperability and enhanced data and reporting capabilities.

Newest product or service: Data Supplementation: ScriptMed® Cloud leverages Inovalon’s massive datasets, real-time data access and connectivity to pre-populate many critical data elements, accelerating time to fill, dramatically decreasing processing costs and improving quality of care.

Contact Details

275 Technology Dr., Suite 200, Canonsburg, PA 15317
Phone: 724-743-9154

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Table of Contents

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What challenges will technology from Inovalon ScriptMed help with most?

For pharmacy organizations, ScriptMed®'s configurability drives operational efficiencies, reduced time to treatment, improving patient care as well as supporting payer, pharma and patient requirements.

What do people like most about the products and services from Inovalon ScriptMed?

“We are committed to a patient-centric approach to dispensing medicine that makes it easy, convenient and fast for our customers to get the medications they need to improve their health.” – Mike Adloo, senior director of Health & Wellness, Walmart.

How do systems and services from Inovalon ScriptMed improve patient safety or outcomes?

ScriptMed® is configurable, protocol driven workflow to support systemized patient interventions whether aligned to a dispense or 'off cycle'. Our robust interoperability allows the pharmacy to access real-time patient data such as medication history at the point of care to provide the pharmacist with data driven decisions.

What makes products and services from Inovalon ScriptMed different from competitors' offerings?

ScriptMed® accesses data pertaining to a specified patient is aggregated from Inovalon’s massive longitudinally linked data sets, connected partners, decision support platforms, EHRs, HIEs, and a myriad of other platforms in seconds, delivering data-driven insights that reveal care management opportunities, facilitate operational efficiency, and improve economics across the healthcare ecosystem.


Total number of installation sites: Not specified.
Largest facility where your system or product is installed: Outpatient
Percentage inpatient/outpatient: 100% outpatient.

Products and Services

Products (i.e., something that is designed and supported in-house) 

  • Pharmacy Management System
  • Workflow System
  • Chain Host (e.g. centralized patient, drug, and other databases, as well as other centralized management tools)
  • POS (Point-of-Sale) System
  • Documentation and Billing for Immunizations
  • Data Analytics/Business Intelligence
  • Patient Communications Management (e.g. IVR, text, email or other outbound and inbound communications tools)
  • Patient Web Portal (for profile review)
  • Mobile Smart Device Apps
  • Full Document Management (e.g., paperless send/receive, auto-routing, central storage/retrieval, etc.)
  • Barcode Scanning
  • Compounding Software
  • Specialty Pharmacy Software
  • Adherence Tools (software based)
  • Drug Visuals (Image of product dispensed as part of quality assurance process)
  • Off-Site Backup/Recovery
  • 340B Revenue and Inventory Accounting
  • Pharmacy Inventory Control System
  • Purchasing Support System
  • Prescription Pricing
  • Electronic Health Record (EHR) or Care Documentation Module
  • Data Management (e.g., conversion, archiving, decommissioning, analysis, etc.)
  • Multi-drug Interaction Review
  • Clinical Services Support


  • Will-call Bin Management
  • POS (Point-of-Sale) System
  • Portable/Mobile POS Terminal
  • E-Signature Capture
  • Patient Communications Management (e.g. IVR, text, email or other outbound and inbound communications tools)
  • Automated Counting
  • Robotic Dispensing
  • Telepharmacy
  • Preedit Services
  • Electronic Prior Authorizations
  • Translation for LEP patients
  • Prescriber Validation/Verification

Platforms/Data Exchange Supported

Ratio of Customer Support Staff to Customers

Dedicated client teams are assigned to provide a high-touch client partnership including 24x7 support access with service level and response parameters.

Pharmacy Management System Base Features

  • Workflow
  • DME MAC/Medicaid Billing/Claims Submission
  • Documentation and Billing for Immunizations
  • Customizable clinical and operational edits/logic
  • Data Analytics/Business Intelligence
  • Patient Web Portal (for profile review)
  • Full Document Management (e.g., paperless send/receive, auto-routing, central storage/retrieval, etc.)
  • Barcode Scanning
  • Specialty Pharmacy Software
  • Preedit Services
  • Drug Visuals (Image of product dispensed as part of quality assurance process)
  • 340B Revenue and Inventory Accounting
  • Prescription Pricing
  • Prescription Synchronization
  • System Backup and Restore
  • Patient Reminder Tools
  • Web and Mobile Refills

Point-of-sale System Features

  • Perpetual inventory
  • Price updates
  • Multiple-vendor EDI ordering
  • Moving inventory between locations
  • Point-to-point encryption of payment data
  • Customer special order tracking and alerts

Data Analytics/Business Intelligence Products

The ScriptMed® Cloud Reporting and Visualization Module provides an advanced, industry-leading reporting and visualization platform that enables in-depth insights across all applicable Modules within ScriptMed® Cloud (e.g., Clinical Care Management, Order Management, WIP, Contract Management and other Modules).

Patient Communications Management Product

Digital patient engagement combined with the ScriptMed® Notification Engine allows for configuration of customized, rules-based patient notifications or campaigns such as refill reminders, shipment notifications, and more. Based on patient preferences, these notifications can be delivered via email, text message, or other methods to prompt actions from the patient such as confirming medication orders, completing an online assessment, or performing other self-service intervention activities leading to increased patient engagement.

Mobile App Features

  • Pharmacy location specifics
  • Ordering refills
  • Order status
  • Pickup reminders
  • Clinical “push” messaging to patients
  • General marketing “push” messaging
  • Allowing patients to access their medication profiles
  • Allowing patients to access medication education materials
  • Integrated patient assessments and surveys

Compounding Software Features

ScriptMed supports the creation of compounded therapies within the application.

Specialty Pharmacy Software Features

Configurable to support high or low touch workflow, workflow specific to a drug, disease state, pharma program, payer requirements with specific protocols embedded to insure data collections and patient interventions are consistent, auditable and reportable.

Software-based Adherence Support Features

  • Automation of outbound patient calls
  • Patient text messaging
  • Patient emails
  • Patient access to educational materials
  • Adherence scorecards/reporting
  • Predictive modeling
  • Synchronized refills

Support For Adherence Systems Post-sale

  • Marketing

340B Revenue And Inventory Accounting Products

Multiple Inventory Support. ScriptMed® Cloud Inventory Module provides Multiple Inventory Support. This feature allows the configuration of multiple inventories to segregate and manage inventory within a pharmacy location. This includes classification of inventory such as “main”, morgue (for any expired inventory), quarantine in the event of a recall, 340B, specific programs, etc. Inventory can be easily transferred from one inventory to another for tracking and audits. A specific inventory within a pharmacy can be linked to a specific plan for restricted inventory usage (i.e. consignment).

Pharmacy Inventory Control System Products

Core Functionality

  • First In First Out (FIFO) Tracking
  • Lot Management
  • Velocity Tracking
  • Multiple Inventory Support
  • Drug, Supply, and Service Items
  • Device/Pump Rental & Ownership
  • Automated Inventory PO Prep

Clinical Services Supported

  • Health Services (e.g., A1c, lipid panel, bone mineral density, etc.)
  • Blood glucose monitoring
  • Blood pressure monitoring
  • Chronic care management and documentation

Purchasing Support System Products

Automated purchase orders take the burden off the users leveraging best practices to avoid shortages and optimize cash flow. The Supplier Contracts Element of the ScriptMed® Cloud Contracting Module has the capability for configuring supplier contracts based on the electronic or manual methods for updating acquisition cost, issuing purchase orders, confirming product shipment, and reconciling supplier invoices. Expanded functionality supports predictive ordering.

Prescription Pricing Products

The Pricing Element of the ScriptMed® Cloud Contract Management Module provides the capability to configure price schedules on three levels – pharmacy, physician, and patient, allowing for the input of the complex pricing structures Specialty Pharmacy claims require. Current pricing is via a standard integration with MediSpan.

Clinical Data Accommodated in EHR Or Care Documentation Module

  • Lab results
  • Diagnoses
  • Clinical notes
  • Care plans
  • Medication lists from discharge
  • Continuity of care documentation

Clinical Services Supported

  • Health Services (e.g., A1c, lipid panel, bone mineral density, etc.)
  • Diabetes management
  • Blood glucose monitoring
  • Cholesterol testing
  • Chronic care management and documentation
  • Dose Check by Age Group

Multi-Drug Interaction Review Services

ScriptMed processes an internal DUR check looking at all drugs dispensed by your pharmacy and those listed in the patient’s medication history in addition to an external DUR check, done via standard integration. This functionality spans DUR and pharmacist verification, through prescription quality assurance and record keeping. The automated background DUR checking function routes exceptions for pharmacist review.

Data Exchange With Health-System Informatics Systems For

  • Lab results
  • Clinical notes/orders
  • Care plans
  • Medication lists from discharge

Support For The Provision Of CPESN Enhanced Pharmacy Services

  • Clinical Medication Synchronization Program
  • Immunizations
  • Personal Medication Record
  • In Depth Counseling/Coaching
  • Collection of Vital Signs
  • Home Delivery/Home Visits
  • Durable Medical Equipment
  • Specialty Medication Compounding

Professional Services That Help Pharmacies Optimize Their Prescription Fulfillment Process

Inovalon’s pharmacy team has years of experience working with pharmacy operations and technology. Work is done upfront to align ScriptMed’s configuration to most efficiently support our client’s pharmacy operations. Post go-live, our team is available to perform an on-site Optimization to observe opportunities for efficiency or service improvements. Documented deliverables may include: Configuration changes, SOP changes or integration additions.

Biometric Authentication

  • Fingerprint Recognition
  • Available through integration

Trade Shows/Users Conferences

  • American Pharmacists Association (APhA) Annual Meeting
  • American Society of Health-System Pharmacists (ASHP) Midyear

What Topic Is Of Greatest Importance In The Health-System Pharmacy Market?

Providing the pharmacist with the technology and data to participate in value based integrated healthcare models and meeting the requirements of specialty pharmacy.

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