2021 Health-System Buyers Guide

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Our PrimeRx™ Windows-based pharmacy management system serves as the platform for our growing offering of innovative solutions. With products for prescription management, point-of-sale, signature capture, document and inventory management, delivery, and user interfaces for both patients and physicians, among other features, PrimeRx™ has the software solutions to keep your pharmacy running at peak performance.

Newest product or service: PrimeRxPAY™ allows pharmacies to manage co-pay collection, issuance of receipts, and documentation for contactless transactions, or curbside pick-ups. Through PrimeRxPAY™ a patient receives a text message that includes a link for easy copay transmission.

Contact Details
6800 Jericho Turnpike, Suite 203E, Syosset, NY, 11791
866-495-3999
sales@micromerchantsystems.com
www.micromerchantsystems.com

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What challenges will technology from Micro Merchant Systems help with most?


PrimeRx™ as an Integral Part of Audit Preparation. Comprehensive technology systems such as PrimeRx™ from Micro Merchant Systems now include capabilities that allow pharmacies to not only capture and store required documents and information, but also to organize the information so that it is easily accessible, and to generate a wide-range of relevant reports.

What do people like most about the products and services from Micro Merchant Systems?

PrimeRx™ serves as the backbone of a pharmacy, and provides essential functions including patient and provider intake, prescription processing, workflow management, claims processing, labeling and dispensing, inventory management, report generation, automated refill management, and patient record management. PrimeRx™ also offers unique capabilities for long-term pharmacies, compounding and specialty pharmacies, along with digital and mail-order pharmacies. PrimeRx™ is a total pharmacy dispensing software that enhances overall pharmacy productivity.

How do systems and services from Micro Merchant Systems improve patient safety or outcomes?

HIPAA requirements have kept pace with this migration to electronic records and technology-based processing. As capabilities continue to evolve, certain technology systems have become increasingly efficient in facilitating HIPAA compliance, and in helping pharmacies with critical documentation and reporting requirements. This includes the PrimeRx™ pharmacy management system from Micro Merchant Systems, which leads the industry both in terms of existing capabilities and continuous improvement. PrimeRx™ capabilities that directly facilitate HIPAA compliance include:

  • System Controls. PrimeRx™ provides a unique username and password to every individual who uses the system to access patient information. Individuals are required to log in each time they access the system.
  • Patient Record Management. All patient records are stored within PrimeRx™, with accessibility limited only to authorized users. In addition, several HIPAA-related security measures are in place to protect against unauthorized attempts to access data.
  • Electronic Signature Capture and Validation. Consistent with HIPAA requirements, signatures are automatically date/time stamped at point of collection.
  • Record Keeping and Documentation. Pharmacies are responsible for implementing required training protocols, conducting required audits, ensuring full compliance with HIPAA requirements – and for documenting all of these efforts.
  • PrimeDELIVERY™ app ensures a HIPAA-compliant delivery solution that includes data encryption and secure signature collection, with all information transmitted securely back to the PrimeRx™ system.

What makes products and services from Micro Merchant Systems different from competitors' offerings?

  1. eVoucherRx™ from RelayHealth provides a solution with manufacturer-sponsored electronic vouchers to help reduce patient co-payments.
  2. Pointy from Google is a free download for Micro Merchant Systems users. When you scan your OTC products, Pointy matches the UPC barcode to an image and product name in our database. Your products are then uploaded onto your online product catalog. From there, you also have access to See What’s in Store and Local Inventory Ads.
  3. PrimeRx™ Interfaces with Real-Time Prescription Benefit for pharmacy, powered by Surescripts®. The pharmacist can use Real-Time Prescription Benefit to view data including:
  • Patient-specific benefit information
  • As many as five therapeutic alternatives
  • Prior authorization requirements
  • Out-of-pocket cost and deductible information
  • Fill quantity options

Installations

Total number of installation sites: 40
Largest facility where your system or product is installed: Outpatient
Percentage inpatient/outpatient: 100% outpatient.

Ratio of Customers to Customer Support Staff

10:1

Products and Services

  Products (i.e., something designed and supported in-house)

  • Pharmacy Management System
  • Workflow System
  • Will-call Bin Management
  • Chain Host (e.g. centralized patient, drug, and other databases, as well as other centralized management tools)
  • POS (Point-of-Sale) System
  • Portable/Mobile POS Terminal
  • E-Signature Capture
  • Medication Therapy Management (MTM) Documentation and Billing
  • Documentation and Billing for Immunizations
  • Data Analytics/Business Intelligence
  • Patient Communications Management (e.g. IVR, text, email or other outbound and inbound communications tools)
  • Patient Web Portal (for profile review)
  • Mobile Smart Device Apps
  • Full Document Management (e.g., paperless send/receive, auto-routing, central storage/retrieval, etc.)
  • Mobile Delivery Tracking
  • Barcode Scanning
  • Telepharmacy
  • Compounding Software
  • Specialty Pharmacy Software
  • Adherence Tools (software based)
  • Preedit Services
  • Drug Visuals (Image of product dispensed as part of quality assurance process)
  • Off-Site Backup/Recovery
  • 340B Revenue and Inventory Accounting
  • Pharmacy Inventory Control System
  • Purchasing Support System
  • Prescription Pricing
  • Electronic Prior Authorizations
  • Translation for LEP patients
  • Prescriber Validation/Verification
  • Electronic Health Record (EHR) or Care Documentation Module
  • Data Management (e.g., conversion, archiving, decommissioning, analysis, etc.)
  • Pharmacogenetic Test and/or Review
  • Multi-drug Interaction Review
  • Meds to Beds
  • DIR Fee Management
  • Clinical Services Support
  • Medicare Part B Compliance
  • Biometric Authentication
  • Physician Electronic Order Entry of Inpatient Prescriptions
  • Physician Electronic Order Entry of Outpatient Prescriptions

  Interfaces (i.e. products or services from other vendors)

  • Workflow System
  • Will-call Bin Management
  • Chain Host (e.g. centralized patient, drug, and other databases, as well as other centralized management tools)
  • POS (Point-of-Sale) System
  • Portable/Mobile POS Terminal
  • E-Signature Capture
  • Medication Therapy Management (MTM) Documentation and Billing
  • Documentation and Billing for Immunizations
  • Data Analytics/Business Intelligence
  • Patient Communications Management (e.g. IVR, text, email or other outbound and inbound communications tools)
  • Patient Web Portal (for profile review)
  • Mobile Smart Device Apps
  • Full Document Management (e.g., paperless send/receive, auto-routing, central storage/retrieval, etc.)
  • Mobile Delivery Tracking
  • Barcode Scanning
  • Telepharmacy
  • Compounding Software
  • Specialty Pharmacy Software
  • Adherence Tools (software based)
  • Adherence Packaging
  • Preedit Services
  • Drug Visuals (Image of product dispensed as part of quality assurance process)
  • Off-Site Backup/Recovery
  • 340B Revenue and Inventory Accounting
  • Pharmacy Inventory Control System
  • Purchasing Support System
  • Prescription Pricing
  • Electronic Prior Authorizations
  • Translation for LEP patients
  • Prescriber Validation/Verification
  • Electronic Health Record (EHR) or Care Documentation Module
  • Data Management (e.g., conversion, archiving, decommissioning, analysis, etc.)
  • Pharmacogenetic Test and/or Review
  • Multi-drug Interaction Review
  • Meds to Beds
  • DIR Fee Management
  • Clinical Services Support
  • Medicare Part B Compliance
  • Biometric Authentication

Platforms And Data Exchange Standards Supported

Pharmacy Management Software Base System Features

  • Workflow
  • E-Signature Capture
  • DME MAC/Medicaid Billing/Claims Submission
  • Medication Therapy Management (MTM) Documentation and Billing
  • Documentation and Billing for Immunizations
  • Customizable clinical and operational edits/logic
  • Data Analytics/Business Intelligence
  • Patient Web Portal (for profile review)
  • Full Document Management (e.g., paperless send/receive, auto-routing, central storage/retrieval, etc.)
  • Barcode Scanning
  • Telepharmacy
  • Compounding Software
  • Specialty Pharmacy Software
  • Preedit Services
  • Drug Visuals (Image of product dispensed as part of quality assurance process)
  • 340B Revenue and Inventory Accounting
  • Prescription Pricing
  • Translation for LEP patients
  • Electronic medication administration record (eMAR)
  • Electronic Health Record (EHR) or Care Documentation Module
  • Prescription Synchronization
  • System Backup and Restore
  • Patient Reminder Tools
  • Web and Mobile Refills
  • Drug-Gene Interaction Alerts
  • DIR Fee Management
  • Home Delivery Management

Point-of-sale System Features

  • Perpetual inventory
  • Price updates
  • Multiple-vendor EDI ordering
  • Customer loyalty programs
  • Pseudoephedrine sales log/reporting
  • Moving inventory between locations
  • Inventory pricing based on sales ranking reports
  • Basket analysis and grading
  • EMV-compliant hardware
  • Point-to-point encryption of payment data
  • Customer special order tracking and alerts

NFC Payment Apps

  • Apple Pay
  • Google Pay
  • MasterCard PayPass
  • Samsung Pay
  • Visa payWave

Will-Call Bin Management

Bin Management is a configurable option that can be turned on or off based on the pharmacy's preference to track prescriptions in the will call bins. PrimeRx also tracks the prescriptions by aging reports, alerting the pharmacists of prescriptions not picked up by the customer.

Data Analytics/Business Intelligence

  • Patient data
  • Prescription transaction data
  • Insurance data

Patient Communications Products

PrimeCOMM™ Communications Module

  • Send and receive SMS/TXT messages to and from Patients
  • Automated outbound calls to Patient
  • Group communication - Transmission of a text message to multiple people, and the ability to receive responses, helps improve the coordination of care.

Mobile App Features

  • Pharmacy location specifics
  • Ordering refills
  • Order status
  • Pickup reminders
  • Clinical “push” messaging to patients
  • Allowing patients to access their medication profiles

Compounding Pharmacy Software Features

PrimeRx™ provides an innovative solution designed specifically for today's busy compounding pharmacies. Rely on PrimeRx™ to manage these unique demands, so you can have more time to focus on patient needs.

  • Inventory Management
  • Automatic ordering
  • Integration with National Drug Code.
  • Patient Records Management.
  • Temperature monitoring

Specialty Pharmacy Software Features

PrimeRxSP™ provides specialty pharmacies with a technology solution designed for their unique record-keeping, patient care, and analytical needs.

  • Custom Workflow
  • Clinical Assessment Module
  • Customizable Intake Queue
  • Custom Report Writer
  • Prior Authorization Management

Software-based Adherence Support

  • Automation of outbound patient calls
  • Patient text messaging
  • Patient emails
  • Synchronized refills

Adherence Systems Support Post-sale

  • Sales support

Pharmacy Inventory Control System Products

  • Complete Inventory Tracking
  • Perpetual Inventory Visibility
  • Receipt of New Inventory
  • Identify Expired Medications
  • Automatic Reorder

Pharmacy EHR or Care Documentation
Module Accommodates

  • Lab results
  • Diagnoses
  • Clinical notes
  • Care plans
  • Medication lists from discharge
  • Continuity of care documentation
  • Drug-gene interactions

Clinical Services Supported

  • Diabetes management
  • Blood glucose monitoring
  • Blood pressure monitoring
  • Cholesterol testing
  • Chronic care management and documentation
  • Dose check by age group

Data Exchange With Health-System Informatics Systems For

  • Lab results
  • Clinical notes/orders
  • Medication lists from discharge
  • Continuity of care documents (CCD)

Support For The Provision Of CPESN Enhanced Pharmacy Services

  • Medication Reconciliation
  • Clinical Medication Synchronization Program
  • Immunizations
  • Comprehensive Medication Review
  • Personal Medication Record
  • In Depth Counseling/Coaching
  • Home Delivery/Home Visits
  • Durable Medical Equipment
  • Nutritional Counseling
  • Specialty Medication Compounding
  • And more...

Professional Services That Help Pharmacies Optimize Their Prescription Fulfillment Process

  • Automated Refill Management System
  • Customized Workflow Management and Reports
  • Tools to facilitate 5-Star ratings, medication synchronization, clinical assessments, patient commutation, and business analytics functions
  • Return to Stock Queue
  • Inventory management
  • Remote Signature Capture, a patient's prescription can be delivered, even if the patient is not available to sign for the package.

Biometric Authentication

  • Iris or Retina Recognition
  • Fingerprint Recognition
  • Signature Recognition

Trade Shows

  • American Pharmacists Association (APhA) Annual Meeting
  • American Society of Consultant Pharmacists (ASCP) Annual
  • American Society of Health-System Pharmacists (ASHP) Midyear
  • American Society of Health-System Pharmacists (ASHP) Summer Meeting
  • AmerisourceBergen ThoughtSpot
  • Cardinal Retail Business Conference

What Topic Is Of Greatest Importance In The Health-System Pharmacy Market?

Areas you should watch include potential drug pricing legislation, changes to or elimination of the 340B Drug Pricing Program, the potential repeal or modification of the Affordable Care Act and the continued expansion or contraction of government programs