2021 Health-System Buyers Guide


ScriptPro provides a comprehensive, integrated platform of robotics-enabled systems to optimize ambulatory and retail pharmacy operations. Their products promote safe and effective medication use and adherence. They offer vial-filling and medication pouch packaging robotic systems as well as numerous software solutions to improve pharmacists’ workflow efficiency including services for clinical services, specialty pharmacy, central fill/mail order, automated inventory, health messaging, and more.

Newest Product or Service: Advanced Pharmacy Clinical Services (APCS), Storage and Retrieval System (SRS), medication pouch packaging systems.

Contact Details
5828 Reeds Road, Mission, KS, 66202
(800) 673-9068

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What Challenges Will ScriptPro Technology Help Pharmacists With Most?

Pharmacists will continue to look for ways to leverage their role as an educator and provider. Giving pharmacists evidence-based tools to understand all the data and formulate reasonable recommendations will be key. ScriptPro’s clinical documentation software, Advanced Pharmacy Clinical Services (APCS), offers this evidence-based approach in a streamlined fashion to help pharmacists quickly gather information about their patients, then tailor their recommendations to the individual.

What Do Pharmacies Like Most About ScriptPro Products/Services?

ScriptPro’s full product line – from robotics to software – are integrated and operate on a single provider platform. This, combined with product longevity and 24x7x365 customer support, continues to set ScriptPro as the gold standard for pharmacy automation and technology.

How Do ScriptPro Systems/Services Improve Patient Safety Or Outcomes?

ScriptPro’s pharmacy robotics solutions now incorporate vial-filling robots, medication pouch/blister packaging technology, and fully automated will call systems. The use of barcode technology, user tracking/authentication, and additional system security tools greatly improves patient safety. ScriptPro technology streamlines pharmacy workflow, thereby giving staff greater insight to improve patient care and allow more time to expand services – both of which make big strides in safety as well as patient outcomes.

What Makes ScriptPro Systems/Services Different From Your Competitors' Offerings?

When ScriptPro launched the first truly robotic prescription dispensing system in 1994, it became the gold standard for reliability, longevity, and ROI. That standard holds true today. For over 25 years, we have been developing unsurpassed technology that addresses the needs of pharmacy at any scale and across all healthcare settings. ScriptPro continues to create and provide relevant, powerful tools to help pharmacies continually offer world-class pharmacy services for their patients and communities.


Total number of health-system pharmacy installation: 1,000+
Largest facility where your system or product is installed: Outpatient
Percentage inpatient/Outpatient: Not specified.

Products and Services

  Products (i.e., something designed and supported in-house)

  • Pharmacy Management System
  • Workflow System
  • Chain Host (e.g. centralized patient, drug, and other databases, as well as other centralized management tools)
  • POS (Point-of-Sale) System
  • Portable/Mobile POS Terminal
  • E-Signature Capture
  • DME MAC/Medicaid Billing/Claims Submission
  • Patient Communications Management (e.g. IVR, text, email or other outbound and inbound communications tools)
  • Patient Web Portal (for profile review)
  • Mobile Smart Device Apps
  • Mobile Delivery Tracking
  • Automated Counting
  • Robotic Dispensing
  • Barcode Scanning
  • Telepharmacy
  • Compounding Software
  • Long-Term Care Software
  • Specialty Pharmacy Software
  • Adherence Tools (software based)
  • Drug Visuals (Image of dispensed as part of quality assurance process)
  • Off-Site Backup/Recovery
  • 340B Revenue and Inventory Accounting
  • Pharmacy Inventory Control System
  • Prescription Pricing
  • Electronic Prior Authorizations
  • Translation for LEP patients
  • Data Management (e.g., conversion, archiving, decommissioning, analysis, etc.)
  • Meds to Beds
  • DIR Fee Management
  • Clinical Services Support

  Interfaces (i.e. products or services from other vendors)

  • Pharmacy Management System
  • Will-call Bin Management
  • DME MAC/Medicaid Billing/Claims Submission
  • Data Analytics/Business Intelligence
  • Patient Communications Management (e.g. IVR, text, email or other outbound and inbound communications tools)
  • Automated Counting
  • Adherence Packaging
  • Off-Site Backup/Recovery
  • Electronic Prior Authorizations
  • Translation for LEP patients
  • Electronic medication administration record (eMAR)
  • Pharmacy Electronic Health Record (EHR) or Care Documentation Module

Platforms And Data Exchange Standards Supported

  • Windows
  • SQL
  • XML
  • iOS
  • EDI with Wholesalers
  • HL7

Enhanced Pharmacy Services

  • Comprehensive Medication Review
  • In Depth Counseling/Coaching
  • Collection of Vital Signs
  • Home Delivery/Home Visits
  • Specialty Medication Compounding

Software-based Adherence Support

  • Patient text messaging
  • Support for meds to beds programs

Product/Service Features

  Mobile App

  • Pharmacy location specifics
  • Ordering refills
  • Order status
  • Pickup reminders
  • Clinical “push” messaging to patients

  Will-call Bin Management

  • Fully automates storage and retrieval
  • Utilizes a patented single-step process to store prescription will call bags
  • Efficiently performs retrieval operations in approximately 10 seconds
  • Is simple to use and requires minimal user interaction
  • Automates Return to Stock processes and highlights at-risk patients for outreach
  • Utilizes barcode controls to accurately deliver the correct prescription every time
  • Improves operational accountability with detailed audit trails and user tracking
  • Eliminates diversion and increases security
  • Integrates user management across the SP Central Platform

  340B Revenue And Inventory Accounting

  • Real-time 340B eligibility check.
  • 100% accurate 340B/non-340B inventory selection.
  • Prevents Medicaid double-dip.
  • Utilizes pre-determined price tables when submitting claims.

  Pharmacy Inventory Control System

  • Real-time inventory tracking, order generation, and inventory receiving.
  • Direct EDI interfaces to suppliers.
  • Inventory allocation based on pending prescriptions in the pharmacy.
  • Automatic download of supplier catalogs.

  Prescription Pricing

  • Automated catalog updates.
  • Integrated price tables.
  • Proprietary drug database with pricing standards.
  • Prescription pricing groups.

  Meds to Beds

  • Mobile POS.
  • Real-time updates.
  • Signature capture.
  • Mobile delivery.
  • Fully integrated

  Tools to Address DIR Fees

  • Isolates DIR fees in the electronic data feed and reports on them.
  • Links DIR fees to related Rx and classifies them.
  • Predicts future DIR clawbacks.

Features/Functionalities Included in Base Pharmacy System

  • Workflow
  • E-Signature Capture
  • DME MAC/Medicaid Billing/Claims Submission
  • Customizable clinical and operational edits/logic
  • Patient Web Portal (for profile review)
  • Barcode Scanning
  • Compounding Software
  • Long-Term Care Software
  • Specialty Pharmacy Software
  • Drug Visuals (Image of product dispensed as part of quality assurance process)
  • Prescription Pricing
  • Translation for LEP patients
  • Prescription Synchronization
  • System Backup and Restore

Features/Functionalities Included in Point-of-sale System

  • Perpetual inventory
  • Price updates
  • Multiple-vendor EDI ordering
  • Pseudoephedrine sales log/reporting
  • Moving inventory between locations
  • EMV-compliant hardware
  • Point-to-point encryption of payment data
  • Near field communication (NFC) payments

  Number of EMVCo-certified Equipment Providers

  • Not specified

  Number of Point-to-point Encryption-certified Processors

  • Not specified

  NFC Payment Apps Supported

  • Apple Pay
  • Google Wallet

Automation/Central Fill

  Central-Fill Technology

  • Robotic dispensing
  • Counting technologies
  • High-volume workflow system/workstations
  • Conveying systems
  • Tote-based systems
  • Puck-based systems
  • Vial-based systems