View And Download A PDF Of The PrimeRx Profile

Pharmacy Markets Served By PrimeRx

• Independents and Small Chains
• Mail Order
• Specialty
• Hospital Outpatient
• Assisted Living
• Long-term Care (closed door and combo)
• Correctional
• Government
• Central-fill
• Compounding

Pharmacy Install Base Range

2,501-5,000 pharmacy locations

What Are the Top Challenges PrimeRx Technology Will Help Pharmacists With in 2024?

Inaccurate inventory management and manual billing processes increase the risk of errors, including incorrect pricing or non-compliance with regulatory requirements, potentially resulting in financial penalties.

Repetitive manual tasks consume staff time and lead to burnout. Data entry errors can compromise accuracy and compliance.

Long wait times for prescriptions can lead to customer dissatisfaction, negative reviews, and lost business. Inefficient workflow processes can bottleneck patient flow.

Lack of seamless interoperability and fragmented systems hinder collaboration with other healthcare providers, creating communication silos and hampering care coordination.

Immunizations reporting poses several challenges for pharmacies, encompassing regulatory compliance, integration issues with record-keeping systems, ensuring data accuracy for public health purposes, allocation of time and resources, and effective communication with health authorities.

Patients often forget to take their medications correctly or don't understand their regimens, leading to poor health outcomes and medication errors.

Pharmacists often face time constraints and lack effective tools to connect with patients beyond dispensing medications.

Building trust and relationships with patients can be difficult. Pharmacy owners juggle ever-changing regulations to avoid hefty fines and reputational damage, but this compliance burden drains resources and diverts focus from patient care.

The primary pain point for pharmacy owners in the realm of data and security is the persistent threat of cyberattacks and data breaches. Pharmacies, handling sensitive patient information, are vulnerable to increasingly sophisticated cyber threats, posing risks to patient privacy and overall business integrity.

The integration of numerous external systems can result in interoperability issues, leading to inefficiencies, data discrepancies, and potential disruptions in service delivery. Pharmacy owners may face increased technical support demands, compatibility concerns, and higher costs associated with maintaining multiple integrations.

Additionally, the risk of system downtimes and security vulnerabilities escalates, impacting the overall reliability and stability of the pharmacy operations.

Simplifying the integration landscape and ensuring compatibility among third-party systems become critical endeavors to alleviate the operational strain and maintain optimal efficiency in pharmacy management.

What Do Pharmacies Like Most About PrimeRx?

Highly customizable, balanced value packages and pricing, customer support.

How Does PrimeRx Improve Patient Safety And Outcomes?

PrimeRx automated systems for data entry, prescription processing, and inventory management can streamline workflows, reducing the burden on staff and minimizing the risk of burnout.

PrimeRx Pharmacy shatters communication silos, connecting you with other healthcare providers in real-time. This seamless data exchange boosts patient safety, fuels collaborative care, and delights patients with streamlined service, ultimately making your pharmacy a hub of efficient, coordinated healthcare – a win-win for patients, providers, and your bottom line.

What Makes PrimeRx Different From Competitors?

Customizable workflows, pricing vs overall value, 100+ integrations, customer support and training.

How Do PrimeRx Products And Services Help Pharmacies Increase Revenue Opportunities And Profitability?

With PrimerRx pharmacies can automate processes to eliminate errors and ensure compliance.

Automated claims submission and pre-verification catch mistakes before they cost you, while built-in regulations guides keep you out of the penalty zone.

PrimeRx enables automating tasks, providing proactive alerts, streamlining documentation, boosting accuracy, and offering data-driven insights.

This liberates resources, reduces risk, and transforms compliance into a strategic advantage, paving the way for a thriving pharmacy focused on patient care and profitability.

What Does PrimeRx See As The Strategic Needs For Pharmacy Technology In The Next Three To Five Years?

Focus on provider status/payment parity; move from feefor-service to value-based care; more automation in the pharmacist’s workflow; and new diagnostic tools that can also perform health checks, even at the pharmacy level.

Pharmacy Trade Shows Attended By PrimeRx

See a complete list of trade shows by visiting www.primerx.io/events/

Learn More About PrimeRx: A SOLUTION FOR EVERY PHARMACY

Our Story

For more than three decades, PrimeRx, developed by Micro Merchant Systems, has stood at the forefront of providing pharmacy management solutions. From our early days, we have been committed to supporting thousands of pharmacies across the nation with innovative, technology-focused solutions designed to empower pharmacists in their essential work.MEET 

Our Team

Led by CEO Ketan Mehta, our diverse team boasts extensive experience, including former pharmacy consultants, owners, and technicians, all dedicated to addressing the daily challenges faced by pharmacists with cutting-edge technology.

Our Mission & Values

PrimeRx is committed to enhancing pharmacy operations and patient care through innovative software solutions, adapting to evolving industry trends to foster healthier communities.

Our mission is to stand at the forefront of pharmacy management software, empowering pharmacists with focus on 3 key areas:

To learn more about our company and watch our company video visit: https://www.primerx.io/about/

Our Values

Customer Focused: We are putting our customers at the center of everything we do. We understand the needs, wants, and preferences of pharmacists and use that understanding to create products, services, and experiences that meet and exceed their expectations.

Accountability: We hold ourselves accountable and take responsibility for our actions, decisions, and performance.

Transparency: We are open and honest about our company’s actions, decisions, and operations. We provide our customers, employees, investors, and other stakeholders, with clear and accurate information.

Team Players: We work collaboratively to achieve the common goal of guiding pharmacies to build healthier communities. We share knowledge, ideas, and resources and are open to feedback and constructive criticism.

Always Raising The Bar: We are never content with the status quo. We seek and develop industry-defining technologies that positively evolve how pharmacies influence a patient’s care journey.

Getting Stuff Done: We are relentless doers. We believe that no idea on its own, no matter how brilliant, can change the world. Ideas need to materialize. And for that, we cultivate the mentality of continuous execution.

Our Solutions

Our offerings are designed to meet the diverse requirements of every pharmacy category, tailored to your distinct preferences. Explore and compare our tailored package solutions.

Who We Serve

Our pharmacy technology experts have developed solutions to meet the needs of all types of pharmacies such as:

• Retail Pharmacy
• Speciality Pharmacy
• Long Term Care / Assisted Living
• Compounding
• Health Systems
• 340B
• Mail Order
• Physician’s Office

Testimonials

Learn how our pharmacy management solutions have boosted efficiency, improved patient care, and driven success across diverse pharmacy environment:

Read more reviews here: https://www.primerx.io/awards-recognition/ 

Resources

The PrimeRx Resource Center, is the gateway to a wealth of knowledge and insights tailored for the evolving pharmacy landscape. We are committed to empowering you with the information and tools you need to excel in the dynamic world of pharmacy.

You can dive into our meticulously curated content, ranging from:

• PrimeRx Blog: Our blog includes the latest industry trends and best practices for every pharmacy. 
• FAQ section: Designed to answer your most pressing questions. 
• White Papers and Case Studies: Acquire deeper understanding of how our solutions drive success in real-world scenarios. 
• Events: Stay informed about upcoming events in your area to experience the power of PrimeRx software. 
• Press Releases: Learn about noteworthy company updates.
• PrimeRx podcast: For those who prefer listening while on the go, our Podcast series offers engaging discussions with industry experts and thought leaders.

Customer Support Excellence

Our customer support team has been granted with the American Business Award for Contact Center of the year in 2024.  This recognition is based on our relentless focus on helping our customers succeed. Some of our most recent achievements include:

• Less than one <1 minute response time when receiving a customer inquiry via email, phone or chat
• 95% resolution during the first call
• NPS Score: 84%. The technology NPS for Customer Service as per Customer Gauge in 2023 is 60%, a score above 50% is considered excellent. Source: Customer Gauge.

Customer Portal: We ensure our customers are fully trained to maximize the benefits of PrimeRx software by enabling monthly live webinars and a customer portal with pre-recorded trainings and details on new feature releases.

Partnership and Integrations

We are proud to offer seamless integration with over 100 of the foremost innovative solutions in the industry. Each integration is crafted to augment PrimeRx features and meet the unique demands of the pharmacy sector, guaranteeing rapid and smooth access to the essential tools you need. Our integrations span across the following categories: