Updox, an all-in-one healthcare collaboration platform that combines patient engagement, provider communications and internal productivity, is pleased to offer HIMSS attendees an exclusive debut of its Video Chat service in Orlando at booth #6879 from Feb. 12-14.
Outpatient providers have struggled with incorporating telehealth and live patient engagement applications into their practice. They demand solutions that are easy to use and convenient for both patients and providers. Updox Video Chat is now included in the Updox Engagement suite that meets patients where they are – on their phones. Through Updox, engagement, communications and productivity solutions can all be managed from within a single collaboration platform created specifically for the out-of-hospital market. Onsite demonstrations at the HIMSS annual conference will include practical, real-world applications for how large and small healthcare providers can use video to get patients more involved in their care plans.
“When it comes to video chat, the tech industry has so far missed the mark on what outpatient providers need to do their jobs. Today’s telehealth platforms are expensive and complex and require users to download special apps. They’re cumbersome to use and frustrating for providers and patients,” said Michael Morgan, CEO of Updox. “Updox now provides live video on just the right scale that providers need, and they can use it right from the same place they text. It’s as simple as making a phone call. There is no app to download. No learning curves. It’s a mobile communications channel that people are already comfortable using, and now it’s HIPAA-compliant for healthcare.”
Within the Updox platform, providers can use Updox Video Chat for care coordination consultations; patient adherence checks; chronic care management activities or connecting with care teams, other providers and pharmacies. Video Chat is also an ideal option for serving rural patients who, while comprising at least 15 percent of the U.S. population, face significant healthcare inequities compared to urban and suburban residents. Updox is currently working with the North Carolina Association of Free & Charitable Clinics to use its engagement solutions, including Video Chat, to ensure rural, underserved patients have access to quality care.
“This changes the game when it comes to patient engagement. With Updox Video Chat, I can quickly connect with colleagues, patients or family members, no matter where they are. It’s the speed and simplicity that make it work so well for my clinical cases and it’s right within my existing workflow,” said Andrew Barbash, MD, a neurologist who practices telemedicine full time. “Plus, all conversations, including videos, are stored within a secure, digital environment that could be sent to a patient chart.”
Updox Engagement, including Video Chat, has a dramatic impact on healthcare costs, patient satisfaction and care adherence. Through Updox, a patient’s test results can be sent via a secure text. Follow-up questions can be asked via a secure text reply. The staff member can review that question and use an internal messaging product to ask the doctor for a response. The doctor can then jump on a quick Video Chat with the patient if additional information is needed. The entire exchange takes place in a secure, mobile, HIPAA-compliant environment and can then be filed to the patient chart. What previously might have taken several back-and-forth phone calls and a possible office visit, can be handled in less than 10 minutes. Best of all, this can all be done within the Updox collaboration platform, saving time, money and frustration as practice staff aren’t toggling between different applications to coordinate care.
Updox CRM offers a broad set of capabilities for patient engagement, provider communications and internal productivity that work together to make providers efficient, effective and successful. Updox was created specifically for the ambulatory market and gives providers access to a growing platform that focuses on secure, easy-to-use solutions and services to make everyone delivering healthcare happy.
To learn more about Updox Video Chat and how Updox is redefining patient engagement to make those delivering healthcare happy, visit http://www.updox.com/videochat. Investors and HIMSS conference attendees can visit Updox’s booth (#6879) or schedule a demo by visiting http://www.updox.com/himss.