J M Smith has announced a customer-driven strategic realignment in which its Integra LTC Solutions President Kevin Welch will assume leadership of all long-term care technology solutions, including PrimeCare.

“Long-term care customers have been asking for focus on their needs,” says Welch, who is also CTO of J M Smith. “More than two-thirds of the long-term care market has chosen to work with us on one or more systems now being serviced by Integra. We value their trust and are dedicating resources to ensure their success. PrimeCare staff and Integra staff will now be exclusively dedicated to long-term care customers,” says Welch. “This strategic alliance of two iconic brands will increase our agility to provide both the service and solutions that the market needs.

The transition is in process, with many of the details still to be finalized with input from customers and staff at Integra and QS/1. This unique approach of a customer-developed organization ensures that customers will have a partner committed to their unique needs, staffed with subject
matter experts.

“We are listening to our customers,” says Saul Factor, R.Ph., QS/1 president. “Long-term care pharmacy has different needs from community pharmacy. We’ve taken market feedback to heart — we need to focus on the best solutions for our customers. By transitioning all of our long-term care technology service under one business unit, we strengthen our commitment to and focus on our other markets.”

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