CPESN — Community Pharmacy Enhanced Services Networks — offer a promising way to differentiate yourself with both patients and payers.
CPESN member pharmacies come together to improve patient outcomes with optimal medication use. They agree to provide enhanced services that go beyond dispensing and basic patient education. CPESN pharmacies are clinically integrated, which means members help coordinate their patients’ care across conditions, providers, settings, and time.
Take a minute to evaluate your pharmacy against some of what CPESN encourages:
Are you using medication synchronization?
Setting a common refill date for all of a patient’s medications brings so many benefits, you might ask why a pharmacy wouldn’t implement it. Customers get increased convenience and better medication adherence, while pharmacies build store loyalty and can better plan for patients’ store visits, which helps with inventory management, staffing, and delivery. To get going, you’ll need a feature in your software to help guide you through calculating prescription short-fill amounts to reach a common date. Then its auto-fill features keep refills easily on track.
Years with Company: 3
Expertise/Interests: Retail pharmacy management products
Favorite Aspect of Working in Pharmacy: Educating customers on QS/1’s offerings.
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Do you provide immunizations?
Because immunizations help patients and grow your reputation and revenue, think about holding monthly clinics or partnering with businesses to get their employees immunized. Also, take time to recommend immunizations to your customers based on their age or disease state. The best pharmacy systems let you create and bill for immunizations directly from your software and print or fax notifications to physicians so they can update records. The system should also include an immunization reporting interface that automatically creates records to submit to the state registry.
Will patients receive a comprehensive medication review?
CPESN pharmacies must offer a systematic assessment of a patient’s medications and supplements on demand, to identify medication-therapy problems, prioritize them, and create patient-specific plans to resolve them in coordination with the extended healthcare team. Your software needs a patient chart where you can document nonprescription medications, store lab values, and create SOAP (subjective, objective, assessment, and plan) notes for customer visits. eCare plan functionality and MTM features and interfaces are also important — for example, Mirixa and OutcomesMTM notify you of opportunities from directly within the application.
Can patients opt for delivery?
Research says that medication delivery makes a difference in outcomes, especially for patients in a comprehensive medication management program. Not only will delivery give you a competitive advantage, it makes adherence easier for customers. Does your point-of-sale system have delivery features? Explore whether it allows drivers to use a tablet to scan drivers’ licenses, capture signatures, collect payments, and quickly reconcile transactions back into your pharmacy management system.
Do you supply adherence packaging?
Adherence packaging is a smart way to help patients take the right medications, at the right time, every day. Options include blister packs, pouches, printable forms from vendors like Integral Rx, and programmable vial caps that beep at dose time. Adherence packaging couples nicely with medication synchronization, and your highest-risk patients can benefit the most. Hopefully, your software can interface with a bevy of adherence packaging companies (filter by “packaging”) so you can choose packaging automation that fits your needs and budget.
So take some time to become more familiar with how CPESN is transforming independent pharmacy. When patients’ outcomes improve, costs decrease — and a big benefit of CPESN participation is the chance to engage with payers for a share of that savings.