With the tumultuous election behind us, our thoughts turn to a new year and the challenges that lie ahead. These changes should be beneficial for the economy while also creating new opportunities and challenges for the pharmacy industry.
Zitomer Pharmacy opened its doors in the 1950s as an upscale New York City pharmacy. Since then it has grown into a unique shopping destination and a landmark on Manhattan’s chic Upper East Side. Frank Vella, VP at Zitomer, describes why the business moved over to a new point-of-sale technology platform, and a few of the benefits it has gained as a result of the switch.
Fifteen or 20 years ago, point-of-sale systems were considered by many as “glorified cash registers,” and their primary benefit was in the front end. These days, as margins continue to decline, and pharmacy owners need to offer more services to their customers, the POS system has emerged as an essential business tool for a successful pharmacy.
It seems as if the clinical, claims, and business practice contingencies a pharmacy needs to address are ever increasing, with the rules varying by drug, payer, and patient. Tim White, R.Ph., has seen great value in using manual edits in his pharmacy software, bringing a level of pharmacy-specific customization to the workflow logic that in years past an owner would have had to ask a developer to implement.
Over the years the pharmacy management system (PMS) has become the workhorse in a pharmacy in more ways than one. Let me tell you why. The PMS addresses three important areas: operations management, clinical management, and financial management.
When pharmacy owner Jason Turner, R.Ph., learned how pharmacies benefit from meeting star rating goals, something clicked. If measuring the quality of outcomes is the direction healthcare was going, then his pharmacy needed a workflow that supported high marks in those areas. At his two pharmacies, he has developed a performance-driven workflow that gives the pharmacy control over its dispensing schedule by bringing patients into a synchronization program.