Front-End Focus

Retail Is a People Business

DJ Larson, Lehan Drugs

“Some of the biggest success we’ve seen has come from:

  1. Having the right people in place, and almost over staffing some of your floors so that when somebody comes in to look for a product, that person can get up from what they’re doing and go help that patient out on the floor. We want our staff to go to the customer rather than the customer having to come to us to ask for what they need.

  2. Training those people to make sure that they know what they’re doing and know what they’re talking about. We continue to send them to additional education opportunities from either a product standpoint, technology standpoint. Making sure they completely understand what our technology can do.”

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