Shaping the Independent’s Power to Drive Performance and Profitability
Health Mart showcased ideas and solutions to help independent pharmacists improve their clinical, operational and financial performance, at the recent 2017 National Community Pharmacists Association (NCPA) Annual Convention in Orlando.
“Health Mart has heavily invested to help guide our more than 4,800 stores with education, tools and the implementation support they need to improve their pharmacy’s clinical and business performance,” said Crystal Lennartz, chief pharmacist, Health Mart. “At NCPA, we showcased significant enhancements to the myHealthMart platform and a number of new tools designed to help drive improvements in performance and store profitability.”
myHealthMart Mobile App, DIR Estimator Help Pharmacies Manage Their Business
Since myHealthMart(SM) launched, more than 80 percent of Health Mart stores are using the platform to proactively manage their business. To date, 4,000 registered stores and more than 7,000 individual users are using myHealthMart to improve their clinical and business performance and profitability.
Designed to extend the user experience and improve the timeliness of alerts, key updates to myHealthMart include an iOS Mobile App. The myHealthMart app enables users to customize key performance metrics, to view store performance and set goals for each measure. Users can also manage inbound patient online refills and send “Rx-Ready” notifications direct to patients. In addition to the mobile app, new functionality includes a DIR Estimator, which enables users to identify, track and plan when direct and indirect remuneration (DIR) fee amounts are being withheld to prepare for collection “claw backs,” and License Expiration Alerts. Another new tool helps users optimize purchasing by reviewing customized promotions and discounts specific to each pharmacy, including generics, and flu vaccine pre-orders. Multi-Store Performance Scorecards provide a comprehensive multi-store view that gauges performance against benchmarks, totals and averages.
Expanding Clinical Services
With more than 4,000 Health Marts immunizing, the physician-signed Collaborative Practice Agreement (CPA) program is an example of how Health Mart is helping pharmacies successfully expand clinical services. Building on the success of the immunization CPAs, Health Mart has expanded the program to include customizable CPA templates which enable additional service delivery in the pharmacy and/or in local provider offices, as well as facilitating payment terms for collaborative drug therapy management services. Pharmacist CPA services templates are now available for all 50 states through myHealthMart, which pharmacies can customize and work with local providers to sign.
Health Mart also showcased new capabilities for the Physician Outreach Program, with new data within the online tool. New drug category information will enable pharmacies to see the top drug categories prescribed by local prescribers improving their ability to target physicians based on the type of patients they see and the drugs they prescribe. New data also enables pharmacies to better identify other facilities the physician may be associated with and includes script data for veterinarians, podiatrists, and dentists.