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Adherence Trend Addressed with Medicine-On-Time Solutions

Medicine-On-Time has long recognized the importance of patient adherence. In this interview with ComputerTalk’s
Maggie Lockwood, VP of Sales and Marketing John Hassell describes a
company poised to give pharmacy the software tools in 2017 to continue
to be on the forefront of adherence programs.

Adherence is the current trend in the pharmacy profession.
Medicine-On-Time has long been known as an innovator in this area. What
enhancements will you announce in 2017?

John Hassell: Your first question is a good one, and I could
spend this entire interview discussing enhancements that have already
taken place and those being rolled out in 2017. Most people in the
industry think of us simply as a packaging company — the one with the
calendar cards that are color-coded by medication administration time.
While that is true, our customers, many of whom have been with us for
more than 20 years, think of us as an adherence solutions company that
is supported by the industry’s first multidose compliance package. Our
pharmacy customers would tell you that they choose Medicine-On-Time
because of the software that drives the entire solution. Most pharmacy
professionals don’t realize that we have been syncing prescriptions and
managing pharmacy workflow for 30 years. Ultimately, our solution
benefits anyone who manages a complex medication regimen.    

to the main part of your question: Without going into too much detail, I
can share with you that we are rolling out an entirely updated software
platform (MOTNext) that is extremely intuitive and includes all the
features that our customers value, such as charting forms, MSRs, and MARs. 
the same time, the architecture allows for easy integration with
industry partners, such as pharmacy management system vendors, as well
as automation providers, such as Synergy Medical. We also offer our own
scalable automation solution, which seamlessly interfaces with our
software and gives pharmacists the benefits of efficiency and accuracy.

CT: Tell us the value in adherence packaging to pharmacy.

Hassell: I think the value has been well-established over
the past several years. Through several well-published studies and
countless journal articles, we know that patients participating in an
adherence program will fill and take their chronic medications about
three to four more times per year than those patients that are not
enrolled in an adherence program. Because these patients typically fall
into one or more of the top three or four disease states, they typically
take seven or more meds. Those extra fills add up over the course of
the year. The pharmacy generates more revenue, but more importantly, the
patient stays well longer, and nursing home and hospital admissions and
re-admissions are reduced. A tremendous amount of money is saved but
most importantly, the patient remains independent longer and is able to
enjoy a better quality of life.

CT: What do pharmacists like about the Medicine-On-Time approach to adherence? 

Hassell: I believe that our customers value how MOT fits
into their workflow and positively impacts scheduling, inventory, drug
forecasting, and any other operational areas. We also strive to keep our
customers 100% in compliance with existing and upcoming state board
regulations. They also appreciate the fact that MOT software provides
them with an abundance of reports and forms that their customers value
tremendously, especially in adult daycare and group homes.

CT: Pharmacists are able to charge to offer this type of service — how is that working out as a revenue stream?

Hassell: That’s a great question, Maggie, and it’s one
that we receive all the time. The fact is that many MOT pharmacies have
been charging a service fee for our solution for over 20 years. Some
charge as little as $5.00 per month, while others charge as much as
$40.00 or more. At the same time, some pharmacies don’t charge at all
but are glad to pick up the additional revenue created through extra
fills. It really depends on market demographics.

As I
am sure you are aware, some states are now paying an additional fee for
Medicaid patients within specific disease states that receive multidose
packaging. We are seeing the same more frequently with traditional
health plans as well. In fact, one plan is currently taking $5.00 off
the top and allowing pharmacies to earn back what they should have
received to begin with. I am aware of a few pharmacies that will only
accept patients that are covered under this plan if they agree to
utilize MOT to manage their complex therapies. I believe that says a lot
about the confidence our customers have in our solution and our


Read more from John Hassell on the impact of adherence packaging and the value of pharmacy in the healthcare ecosystem at