TCGRx SVP of Sales and Marketing Matt Noffsinger gives ComputerTalk’s Will Lockwood his perspective on what pharmacies are doing with central fill and what questions you should be asking if you are looking to get started with it.
CT: What kinds of pharmacies are looking to central fill these days?
Matt Noffsinger: This is an interesting time because all markets, including retail, LTC, and hospitals, are looking at central fill in order to maximize the investment in automation across a larger geographic or customer base.
CT: How can a pharmacy decide what the right technology is for it’s central fill operations?
Noffsinger: TCGRx provides components for building central fill pharmacies. The idea of scalable components is important because it allows a pharmacy to start at one volume and grow into larger volumes, without walking away from their initial investments. The right technology for a pharmacy is not necessarily the most fully featured but rather the one with the right ROI.
CT: What are the most important metrics for gauging the impact of central fill and how/where do you collect the data for them?
Noffsinger: We generally work with pharmacy and logistics to determine the number of scripts that we have a reasonable expectation to pull into central fill and to build an ROI based on the labor and delivery expectations.
CT: What are some benefits of central-fill that people unfamiliar the process might not expect?
Noffsinger: Of course there is a financial savings when implementing central fill, but there are many other work-life improvements as well. The biggest thing that we hear consistently is that staff are able to work a normal work day rather than being pushed into overtime as much. It makes for a more planned day and a happier staff. CT