The 2018 QS/1 Customer Conference in New Orleans once again offered an opportunity to hear about new products and interfaces and connect with fellow pharmacists. At this year’s conference the new leadership team was introduced: Alan Turfe, CEO and chairman of J M Smith; Kevin Welch, president, QS/1 and Integra; and Saul Factor, president, Smith Drug Company. The expo hosted more than 40 vendor partners as well as demos on QS/1 products, with staff available to answer questions. The keynote speaker, Chad Porter, shared his own story of overcoming adversity to serve as an example of how good leaders don’t let obstacles keep them from reaching their goals.