Updox, a healthcare collaboration platform that provides pharmacies with an all-in-one solution needed to attract new customers, better engage existing patients and collaborate with prescribers, will debut its new Secure Text and Video Chat products at Technology Health Experience (T.H.E.) Conference in St. Louis from March 28-30.
Attendees who attend a demo at the booth or scan their badges will be entered to win a complimentary AncestryDNA® Kit.
Offering complete integration with ComputerRx and Rx30, these products join a suite of applications included with Updox that solve the challenges pharmacists face when engaging patients and working with prescribers today.
“Pharmacists represent a critical part of the care system. Their rapidly-growing clinical role brings challenges of capturing new customers and deepening relationships with existing patients. Increased collaboration with providers, driven by simple, secure communication, is mission critical,” said Michael Morgan, CEO of Updox. “Updox has well-documented success with providing outstanding engagement, communication and productivity solutions to out-of-hospital providers. Pharmacists wanting a partner with a tailored solution who can meet their needs today and position them for continued future growth are turning to Updox, as no one else offers what we do.”
Pharmacy teams can easily integrate HIPAA-compliant Secure Text and Video Chat into their existing workflows. With these new solutions, pharmacists and staff can engage patients, simplify their communication and eliminate redundant workflows all through a single platform. Both expand on the Updox Collaboration Platform’s engagement functions like appointment scheduling and reminders, forms and payments, as well as its solutions for electronic faxing and secure email with prescribers.
Secure Text and Video Chat are especially critical considering smartphones have become patients’ preferred communications channel as the fastest, most efficient way to share information. These solutions can help pharmacies cut down on manual phone calls for refills, insurance card information, and other daily tasks, as well as expand their clinical and patient counseling services.
Users will appreciate the accessibility and convenience offered by Updox. Instead of having to call their local pharmacy or drive to the store, now they can simply text or chat in real-time with their pharmacists about questions regarding their medication. Nothing has to be downloaded, and records are stored within the Updox Collaboration Platform for seamless communication with patients, prescribers and other pharmacists.
“These new products are going to help us improve the customer experience and give us a big advantage over big-box pharmacies,” said Beth Bryan, PharmD, Owner, Surgoinsville Pharmacy. “Patients get added flexibility in how they communicate, and we get to spend less time playing phone tag and lower our hold times.”
Sean Ramsey, vice president and general manager of Pharmacy, Updox, will lead four sessions at T.H.E. Conference on March 28-30 with topics including enhancing communication with patients and partners using digital tools, increasing revenue through online marketing, management of clinical services and engaging with local employers to offer value-added services.
To learn more about Updox Video Chat and how Updox is redefining patient engagement, visit www.updox.com/videochat.