What Are the Top Challenges Your Technology Will Help Pharmacists With in 2021?

PrimeRx™ — a Continual Source of Innovative Pharmacy Solutions

Pharmacists can be forgiven for feeling a bit overwhelmed at the changes set to transform their industry in the coming years. It's a lot, especially for pharmacists who haven't spent much time focusing on technological innovations and new solutions that have come into market in recent years and months.

Indeed, most pharmacists likely haven't had time to focus on technology and instead have put their trust into their technology partners such as Micro Merchant Systems and its PrimeRx™ operating system. Pharmacies that currently use PrimeRx™ are well aware of the continual upgrades made to the system to reflect better ways of solving problems and adding efficiency to various workflows. Many of these upgrades, in fact, come as the direct result of interactions with pharmacists, who identify a problem and ask for a technology-based solution.

What Do Pharmacies Like Most About Your Product/Service?

PrimeRx™ serves as the backbone of a pharmacy, and provides essential functions including patient and provider intake, prescription processing, workflow management, claims processing, labeling and dispensing, inventory management, report generation, automated refill management, and patient record management.

How Do Your Systems/Services Improve Patient Safety or Outcomes?

COVID-19 Overview — Existing Contactless Solutions
• PrimeRxPAY™ Collect Copay via SMS/Text
• Remote Signature™ Collect Rx Picked up signature via SMS/Text
• PrimeCOMM™ 2-way SMS/Text Communication
• FillMyRefills 2.0 Patient Facing APP
• ScriptDrop Courier Delivery and Shipping Integration
• PrimeRx customized workflow, adherence and reporting
• Pharmacy software with integrated clinical programs to help increase patient adherence.

What Makes Your Systems/Services Different From Your Competitors' Offerings?

Pharmacists can be forgiven for feeling a bit overwhelmed at the changes set to transform their industry in the coming years. It's a lot, especially for pharmacists who haven't spent much time focusing on technological innovations and new solutions that have come into the market in recent years and months.

Indeed, most pharmacists likely haven't had time to focus on technology and instead have put their trust in their technology partners such as Micro Merchant Systems and its PrimeRx™ operating system. Pharmacies that currently use PrimeRx™ are well aware of the continual upgrades made to the system to reflect better ways of solving problems and adding efficiency to various workflows. Many of these upgrades, in fact, come as the direct result of interactions with pharmacists, who identify a problem and ask for a technology-based solution.

Markets Served

• Independents and Small Chains
• National Chains (including supermarkets/mass merchandisers)
• Mail Order
• Specialty
• Hospital Outpatient
• Assisted Living
• Long-term Care (closed door and combo)
• Correctional
• Government
• Central-fill

Offering Details: Products and Services

Products (i.e., something that is designed and supported in-house)

• Pharmacy Management System
• Workflow System
• Will-call Bin Management
• POS (Point-of-Sale) System
• Portable/Mobile POS Terminal
• E-Signature Capture
• DME MAC/Medicaid Billing/Claims Submission
• Medication Therapy Management (MTM) Documentation and Billing
• Documentation and Billing for Immunizations
• Data Analytics/Business Intelligence
• Patient Communications Management (e.g. IVR, text, email or other outbound and inbound communications tools)
• Patient Web Portal (for profile review)
• Mobile Smart Device Apps
• Full Document Management (e.g., paperless send/receive, auto-routing, central storage/retrieval, etc.)
• Mobile Delivery Tracking
• Barcode Scanning
• Telepharmacy
• Compounding Software
• Long-Term Care Software
• Specialty Pharmacy Software
• Adherence Tools (software based)
• Drug Visuals (Image of product dispensed as part of quality assurance process)
• Off-Site Backup/Recovery
• 340B Revenue and Inventory Accounting
• Pharmacy Inventory Control System
• Purchasing Support System
• Prescription Pricing
• Electronic Prior Authorizations
• Prescriber Validation/Verification
• Electronic medication administration record (eMAR)
• Pharmacy Electronic Health Record (EHR) or Care Documentation Module
• Data Management (e.g., conversion, archiving, decommissioning, analysis, etc.)
• Multi-drug Interaction Review
• Meds to Beds
• Home Care Services
• DIR Fee Management
• Clinical Services Support
• Medicare Part B Compliance
• Biometric Authentication

Number of State Registries with Which System Can Exchange Immunization Records

47

Describe how your technology supports pharmacists providing COVID-19 vaccinations:

PrimeRx™ and COVID-19 Workflow Process

To help pharmacies meet this challenge, Micro Merchant Systems has made several enhancements to the PrimeRx™ pharmacy management system. With these enhancements, pharmacies can rely on PrimeRx™ for automated management of all COVID-19 vaccine-related workflows, including patient enrollment and scheduling, billing, and reporting. We've made the process as user-friendly and straightforward as possible. To begin, you will need access to the following platforms:

1. PrimeRx™ version 4.1.3.6. This is the most recent version of PrimeRx™ that includes software upgrades designed to accommodate vaccine requirements.
2. PrimeDMS™. Our document management module that integrates directly with PrimeRx™.
3. JotForm. Third-party online form platform that allows patients to enter required information and schedule their vaccines. Pharmacies can integrate directly with JotForm via PrimeDMS™.
4. Google Drive. Pharmacies will need to create their own account in Google Drive in order to transmit completed JotForm documents to the PrimeDMS™ document queue. From the PrimeDMS™ document queue, a patient's information can be transferred to PrimeRx™ to start a new prescription.
5. Tabula Rasa HealthCare (TRHC) and Script Management Partners (SMP). A third-party solution that ensures automatic COVID-19 vaccine reporting to state and local immunization information systems (IIS).

Platforms And Data Exchange Standards Supported

• Windows
• SQL
• XML
• iOS
• Android
• EDI with Wholesalers
• HL7
• Pharmacists e-Care Plan

Ratio of Customers to Support Staff

5:1

Pharmacy System and POS  Specifics

Pharmacy Management System Base Features

• Workflow
• E-Signature Capture
• Medication Therapy Management (MTM) Documentation and Billing
• Documentation and Billing for Immunizations
• Customizable clinical and operational edits/logic
• Data Analytics/Business Intelligence
• Patient Web Portal (for profile review)
• Full Document Management (e.g., paperless send/receive, auto-routing, central storage/retrieval, etc.)
• Barcode Scanning
• Telepharmacy
• Compounding Software
• Long-Term Care Software
• Specialty Pharmacy Software
• Drug Visuals (Image of product dispensed as part of quality assurance process) 340B Revenue and Inventory Accounting
• Prescription Pricing
• Electronic medication administration record (eMAR)
• Pharmacy Electronic Health Record (EHR) or Care Documentation Module
• Prescription Synchronization
• System Backup and Restore
• Patient Reminder Tools
• Web and Mobile Refills
• Drug-Gene Interaction Alerts
• DIR Fee Management
• Home Delivery Management

Point-of-Sale (POS) System Features

• Perpetual inventory
• Price updates
• Multiple-vendor EDI ordering
• Customer loyalty programs
• Pseudoephedrine sales log/reporting
• Moving inventory between locations
• Inventory pricing based on sales ranking reports Basket analysis and grading
• EMV-compliant hardware
• Customer special order tracking and alerts

Other Product/Service Feature Details

Will-call Bin Management

• Organize your workflow and the movement of each prescription being filled.
• Prescription fills that are being held up at this step in the process could be easily identified by simply looking in the virtual will call bins
• If a customer comes in early to pick up a prescription that was either phoned in or transmitted via electronic means, their medicine can be easily located wherever it happens to be in the pipeline and expedited from that point on to minimize this client's wait time.
• Coordinating the different workstations with your computer software helps make it easier to organize your workflow.
• You can create your own system by using available storage and retrieval supplies.

Data Analytics/Business Intelligence

• Protect customer data
• Understand your data
• Stop searching for data
• Clinical drug development database
• Finance data for pharmacy audits

Patient Communications Management

• PrimeRxPAY™ collect copay via SMS/Text
• Remote Signature™ collect rx picked up signature via SMS/Text
• PrimeCOMM™ 2-way SMS/Text communication
• FillMyRefills 2.0 patient facing app
• ScriptDrop courier delivery and shipping integration
• JotForm helps pharmacies create a JotForm link that allows the patients to register and schedule a time for a vaccination

Mobile App

• Ordering refills
• Order status
• Pickup reminders
• Clinical “push” messaging to patients
• Allowing patients to access their medication profiles
• Allowing patients to access medication education materials

Full Document Management

E.g., paperless send/receive, auto-routing, central storage/retrieval, etc.

PrimeDMS™ Easy to Use Key Features:

• Utilizes Windows-compatible scanners that allow you to maintain your documents in PrimeRx™ for secure, convenient and easy access
• Converts documents into digital images, which are stored electronically and attached to their respective records
• Eliminates the need to retrieve hard copies of documents for verification
• Provides an effortless and intuitive method for of scanning prescriptions
• Prescription image displays on the screen during refilling process — allowing pharmacist a second look at a prescription to prevent dispensing errors

Software for Compounding Pharmacy

PrimeRx™ offers several capabilities that address compounding pharmacy needs, including:

• Inventory management
• Automated inventory
• Automatic ordering
• Integration with national drug code
• Patient records management
• Regulatory compliance and record keeping

Software for Long-term Care Pharmacy

PrimeRx™ — The ideal solution for nursing home, long-term care, and assisted living facility pharmacy management

• Medication administration record (MAR) management
• Cycle filling
• Batch filling
• Physician order forms
• Compounding needs

Software for Specialty Pharmacy

PrimeRxSP™ — An essential solution for specialty pharmacy management

PrimeRxSP™ provides specialty pharmacies with a technology solution designed for their unique record-keeping, patient care, and analytical needs.

• Custom workflow
• Clinical assessment module
• Custom report writer
• Customizable intake queue
• Prior authorization management

340B Revenue And Inventory Accounting

• Identifies eligible 340B claims
• Integrates with any wholesaler
• Manages and reconciles your 340B program invoicing
• Manages your inventory tracking and replenishment ordering
• Offers business intelligent reporting suite to support patient and NDC level tracking and audit trails

Pharmacy Inventory Control System

• MR reporting
• E-prescribing software integration
• Pharmacy document management
• Keep track of selling, ordering, shipping, delivery information, finances and costs involved.
• Gives an alert to the managers to give them enough time if any item is falling sort.

Purchasing Support System

• Facilitating the procurement of medicines that meet prescribed safety and health standards at a cost-effective price.

Prescription Pricing

• PrimeRx™ integration with real-time prescription benefit by Surescripts

Electronic Prior Authorization (ePA) Services

• Replaces faxes and phone calls with a completely automated process.
• Communicates in real-time directly with the nation's largest PBMs.
• Covers all medication classes and specialty medications.
• Works for any medication and all plans, including Medicare Part D and Medicaid.
• Helps return faster determinations and increase customer satisfaction.
• Flexibility for workflow customizations specific to pharmacy needs.

Prescriber Validation and Verification

• PrimeRx™ integration with real-time prescription benefit by Surescripts.
• Verify the federal and state licensing credentials of a physician who prescribes a controlled substance

Pharmacy EHR or Care Documentation Module Accommodates

• Clinical notes
• Care plans
• Medication lists from discharge
• Continuity of care documentation
• Drug-gene interactions

Data Management Services

• Patient records
• Drug/formulation records
• Insurance information
• Prescription log
• Signature records
• Inventory records
• Reports

Multi-drug Interaction Review Services

• Make informed clinical decisions with the help of our powerful drug interaction alert message

Meds to Beds Services

• PrimeRx™ integrates with ScriptPro helps ambulatory pharmacies with our powerful, convenient, and safe workflow process. We interface with your hospital EMR to receive patient, prescriber, and discharge prescription information.
• Send patient education
• Pharmacist can document copays or how they plan to pay for the medication
• PrimeRx™ customized workflow for hospital out patient pharmacies

Technology to Support Home Care Services

PrimeDELIVERY™ allows pharmacies to offer customers the convenience of having their prescriptions delivered, while ensuring an electronic paper trail records the delivery and captures required signatures. The wireless delivery system software can be installed on any Android or iOS device and work seamlessly with PrimeRx™ and PrimePOS™. This allows pharmacies to manage prescriptions generated in PrimeRx™ for delivery and copay collection. PrimeDELIVERY™ is a pharmacy HIPAA-compliant, in-house, and wireless delivery solution.

Tools to Address DIR Fees

• PrimeRx™ features a DIR fee with every prescription filled, auto calculates to control future payments.
• It’s important for a pharmacy to know the details and timing of the DIR collection periods. The pharmacy should have a budgeting system that sets aside the money not to be used for anything other than paying DIR fees when they’re due. PrimeRx™ helps with calculating for future reports that are generated with the software

Clinical Services Supported

• Diabetes management
• Blood pressure monitoring
• Cholesterol testing
• Dose check by age group

Enhanced Pharmacy Services as Defined by CPESN

• Clinical Medication Synchronization Program
• Immunizations
• In Depth Counseling/Coaching

Professional Services to Help Pharmacies Optimize Prescription Fulfillment Process

• “At a glance” visibility of all refill management processes through a refill compliance dashboard. Dashboard can be customized to include preferred metrics including scheduled refills, missed refills, expired refills, and med sync Rx.

Biometric Authentication via

• Fingerprint Recognition
• Signature Recognition

Process for Addressing Customer Requested Changes or Features

The PrimeRx™ team securely monitors each customer's system.

Trade Shows

• American Pharmacists Association (APhA) Annual Meeting
• AmerisourceBergen ThoughtSpot
• Cardinal Health Retail Business Conference
• National Community Pharmacists Association (NCPA) Annual Convention
• National Community Pharmacists Association (NCPA) Multiple Locations
• PDS Super-Conference